Extended Stay America Suites - Charleston - Mt Pleasant

Our first room given to us was dirty and hadn't been cleaned from previous guest. The next room they moved us to had roaches everywhere on the floor as soon as we turned on the lights ther ran everywhere. The bathroom had no soap or shampoo or a ice bucket in the room and when we asked the front office we was told they where out and was offered some dish washing soap in a cup. We checked out around 7:30 and there was no fruit offered or any kind of juice for the breakfast just coffee and only two chocolate muffins where available. I rented two rooms and paid over $400 for one night it was horrible.

Said we were okay to check in late, when we showed they wouldn’t let us in and canceled our reservation. We called 3 times to confirm it would be ok.

The place had a musky smell to it and had a bunch of big fan running in the hallway causing a lot of noises. there was no coffee maker in the room, the AC is probably on it's last leg so it made a lot of noise.

There were roaches in room that got into my medical equipment and on personal items in bathroom. pipe burst and was shut off without notification leaving one of us soapy in shower unable to rinse. Blankets, towels, comforters sat on floor 2 days to soak up water. No cold intermittent hot water. Suite with kitchen without dishes- you could get from desk after deposit, stove and hood filthy no light in hood. Staff wore PJs while on duty. Staff also sat in car outside smoking **** at front door and had to ring bell several times to get response. Did not answer calls from room had to walk down for all requests. Extremely unpleasant Staff, hotel and stay. Will not stay in this hotel ever again. BEWARE!!

Room was very clean, front desk guy was super friendly and the ac was top notch! However there was no soap at all in our room. Highly recommend bringing your own shampoo and conditioner as well as soap. No one is at the front desk overnight, and they had all kinds of construction going on, on the second floor which made it smell really weird. And alot of fans in the walkway.

For a quick night, the bed was extremely comfortable, the room was clean and the kitchen allowed us to keep our travel food cold. I've read reviews about bugs, but we didn't experience any. Located in a great spot with restaurants within walking distance, as well as good streets to run down if you are a runner.

Should change the name to roach motel. Paula at the front desk didn’t care to hear about the roach problem. I’ve pictures and video. There appears to be poo flowing from some part of the wall. Have pictures. I checked out early and Paula indicated that I’m checking out late even though I’ve a rez for another day plus. Paula refused to print a receipt. She is not someone that should be customer facing. Terrible service. The location of this place is great if you’re okay with roaches and terrible front desk service.

Water pressure in the shower was pretty awful whenever we attempted to put hot water the knob would shake vigorously and water pressure was beyond minimal staff was nice to give us a new room as the one that was given to us at the start was still being cleaned