Super 8 by Wyndham Mount Vernon

This is my last trip. I dealt with combative members of staff that suggested I was pretending to be bitten by bedbugs for a refund.

We love to stay at this Super 8 Motel, because the staff is always very nice. This last stay l was unable to get door opened & l turned to go to the office and there was the staff member saying he was the watching the monitor and came right away.. WoW now that is excellence in Customer Care. They cared about as if we were the only customers that ever assisted! The owners are wonderful!!

This was our worse experience ever at a Super8. 1st room/ no chain on door & the door wouldn't lock. Moved to another room- still no chain but it did lock. Although the door was in terrible condition. I have pictures. Sticky stuff on plastic cups - went to office for more - received cups with holes on bottom. Powered Coffee creamer was solidified, I also have pictures of this. The showers dripped all night, dripping when we arrived. Outlet near table - non functional. Vending outside - rusted & non functional. We will never stay at a motel again.

Not handicap friendly! In searching the reviews of this establishment, I noticed one that stated they used a service to book their room, and asking for a bottom floor room. I did not reserve the room directly through the hotel. In my booking I asked specifically for a bottom floor room/no stairs due to my medical condition. Though Amanda was very nice in calling to tell me the hotel could not accomodate, it was too late for me to book another hotel. It was too late in the day for me to book another hotel. The reason for my booking was for a funeral. I could not change my plans at the last minute. As I was leaving the next morning, I noticed and elderly lady trying to work her way down the stairs, as the person with her tried to steady her while also bringing down the woman's walker. Ridiculous! Messed up! NOT A HANDICAP FRIENDLY HOTEL!!!!

Owner is not friendly I’m a truck driver. I called prior to getting there. They said park in the back gravel lot so I swung around maybe U-turn and had myself set up perfectly to leave in the morning took me about 15 minutes to get my self organized to go get checked in and out right when I’m walking out of the truck he ran up telling me, I can’t park where I’ve parked, not politely either. I explained to him you could be nice about it . But he didn’t want to hear that . so I echoed his attitude back to him when I went and checked in he got nasty with me and told me That he was the owner and I said great. I’m the customer and you should treat me with respect. He said “I don’t care about customers”. just another unfriendly Patel in the hotel business.

Booked early in advance, requested downstairs room, said they didn't have any available. Clerk was not friendly, room was not clean. Bathtub looked like it hadn't been cleaned Previous occupants drink in the refrigerator. They brought clean towels, no coffee, trash was not emptied.