Mountain View Hotels in Flathead County

Nothing to complain the hotel facility, cleanliness except no people to attend check in after 5pm. The contact number of hotel appears at trip.com is incorrect.

我們是晚上到達的 一路上的指示不夠明顯 必須小心開車 但是看到他們大廳的燈光 超級溫暖！而且原木打造的大廳好漂亮😍 一進房間也是很乾淨 廁所衛浴非常貼心 第一次看見美國有這樣的設計 水龍頭的開關和花灑是在對面的 這樣開水就不會淋濕了！好聰明貼心 因為常常不熟悉 一開水就被冷到 尤其冬天 超冷的！ 隔天的早餐也很棒🎉 熱呼呼的早餐 下次來必定再訪！

Homewood hotel has friendly staff, clean room, and quality bed. Its breakfast buffet has many varieties and they are all tasty. It is truly home away home, especially after a day long hiking in Glacier National Park.

Staff asked me for it If you respond quickly, There are many parts that can't be helped because the facilities are old I don't know if the sheets are old and new. The pillow smelled like dogs. The value of the money paid. I think it's a place I can't do.

Great stay started with a very accommodating check in process by Lorelei!  She was friendly and able to get us into our room a bit early to get ready for a wedding we had come to town for.  What a lifesaver!!  The room had everything you could need and the location was perfect!   We will definitely be back!

The overall hardware of the hotel is very new, the environment and facilities are also good, it is a hotel with great potential. However, there are still several parts of this stay, and I hope the hotel can further improve. Recommended improvements: Strengthen room cleaning The overall cleanliness of the room still has room for improvement. Since the hotel hardware is very new, it should be maintained with good cleaning and maintenance to avoid the new hotel quickly affecting the quality of accommodation due to the lack of cleaning. 2. Establish a more complete process for handling lost objects After checking out this time, I found that the filter shower head I brought was left in the room. I contacted the hotel through a letter, but I didn't receive a reply; I didn't receive a call back after leaving the contact information on the phone. After that, I went back to the hotel three times in person and was still told that I didn't find it. 3. Housekeeping should carefully confirm the items in the room The shower head was brought by me. When I checked out, I needed to be removed specially and then replaced with the original shower head of the hotel. In the end, the room did change back to the original shower head, so the housekeeper should have contact with the item when finishing the room. It is recommended that the hotel strengthen the confirmation and return mechanism of housekeeping personnel on the remnants of the room. 4. Improve the efficiency of customer complaints and contact responses Passengers have contacted by email, telephone, etc., but have not received any reply. Finally, they need to return to the hotel three times to confirm. Even if they cannot find the lost items in the end, they should give the passenger a clear investigation and reply. Overall, the hotel's hardware conditions and novelty are advantages, so I hope to see the service details improved simultaneously. It is recommended that the hotel give priority to improving the parts of ”room cleaning, housekeeping loss management, customer complaint response and follow-up processing”. If these details can be done well, I believe that the quality of the new hotel can be more complete and the passengers can feel more at ease with the hotel's service.

We really liked the hotel. We stayed there for just one night but were very satisfied. The room was clean and had everything necessary for a comfortable stay. In the morning, it was nice to have a hot coffee before heading out. I recommend it.

Grouse Mountain Lodge is definitely my go to hotel in Whitefish. Always clean, friendly staff, and great location!