Kreis Residence Munich

This was an awful experience. We had to stop in Munich for 1 night before our flight and booked 2 executive rooms for 3 adults and 2 children by Agoda 1 month before out accomodation. We were late and tired after a long trip to hotel and arrived around 9pm. The lady greeted us, asked for passports and then she told us that our reservation information in their system was for 2 adults and 2 children. I opened Agoda reservation page and showed her that our reservation was for 3 adults and 2 children. What would you expect after that? She could have talked with Agoda or any other travel company and would solve the issue. However, she called her boss with telephone and we heard an angry voice that we had to do it by ourselves and we had to pay for "extra" person. She gave her telephone to me and wanted me to talk with her boss. She was too angry for some reason I dont know. She talked with me with a loud tone and told me that she only knows booking and enterprise as travel companies, she has no idea what Agoda was and forced me to talk with Agoda and solve the issue with them and told it was not of her business. Agoda was difficult to reach, so I paid the extra money. One of the rooms was full of heavy food smoke probably from the previous guest, we had to open all windows in cold weather and had to go to city center. The bottomline is this was a simple issue, the money was not important but the way they behaved us was inappropriate.

We booked a room for 1 night to stay for my family (3 adults and 2 children). At the check in, the hotel receptionist dont agree with the infl, denies the reservation was done for 5 rather they insisted on that the reservation was done for 4 people. And they want us to pay more to stay overnight. They forced us rudely to do that. We had to wait for at least 30 minutes in the reception with my kids. The hotel management was ridiculously rude. I travel really so often, bur this is the first time that I treated so. It was so unfortunate. Be careful when you are going to Munich and be careful that you dont make any reservation from Kreis Residenz.

We had a nice stay here in December. It is a bit out of the 'hot spots' but close to public transportation. Room was spacious and mostly clean. Only negative was the rugs in the room, they were in need of a vacuum (could of done without rugs). All in all I would recommend!

At the beginning, all was good regarding the hotel. However, when I checked my baby’s bed linen. It was dirty. There were some hair and black marks. It was the first day and we haven’t used the beds yet. It should be clean. The staff changed it in a short time but we shouldn’t spend our time for these things. In the third day, it was dirty. The hotel manager said that it is changed in every 3 days and if it is dirty, it is changed. Although it isn’t clean, it wasn’t changed because it wasn’t checked deeply. Apart from the cleaning, all was good. There were some missing parts in the room like slippers but they brought them immediately when we requested.

Great breakfast and very friendly staff. Not close to restaurants (if you don't have a car), but the little kitchen was convenient to fix our own food.

Excellent place to stay in Munich Room was spacious, clean and comfortable Helpful and friendly staff

This is among the best hotels I've stayed at, and that is saying something. Spacious, comfortable rooms w/a very good breakfast at a very reasonable price. Everyone from Dan, the owner, to Kevin, his son to Emmanuel and Sami at the front desk were so friendly & helpful. This is my go-to place to stay in München