Grupotel Alcudia Pins

The good points- Albin and Borgun, the excellent Tui Blu fitness instructors, gve clear instructions in a variety of classes. Albins aqua fit sessions were a highlight of the holiday. Sunset yoga is so restful. Both are enthusiastic and adapt sessions to an individuals needs. They made the holiday. The rooms are clean, comfortable beds and we had an excellent view of the beach. A lovely beach, with easy access and a warm sea. The staff are friendly. The bad points- The pools are freezing cold. The food is forgettable, tasteless, often cold served in manic restaurants. There is a repetitive, limited choice. The quality of ingredients are low. The large number of school age children was unexpected as it is school term time. We ate out at Figueret restaurant which was delicious.

I’d like to start with how the experience went from entering the hotel we entered around 3am after an early morning flight and was greeted by 2 gentleman. Both welcoming and polite. Was checked in and charged the room tax etc and he helped us to our room which was nice. However upon entering we quickly realised it was the wrong room. We paid for a sea view with a bunk bed for my daughter with additional needs. My daughter was screaming as she’s never slept in a bunk bed before and was actually more excited for this than the whole holiday itself. Even on the transfer to the hotel she asked around 200 times for reassurance she was getting the bunk bed and I assured her yes. Instead we was placed in a dingy small room with a broken fridge a small sofa bed for her bed no nice view. I called reception immediately with my child absolutely screaming and heart broken. The man could hear her crying down the phone and I told him I wanted the room we paid for. He was rude in saying you will have to ask reception in the morning to see if one is available as we have nothing now. So after HOURS of trying to settle my child down we finally went to sleep. We then realised in the morning he hadn’t given us our wrist bands for all inclusive so we went I reception around 10am to ask if we could have them to be told no your self catering… I then luckily got up my email confirmation and found out the man thought we was a different Taylor not who I am.. ( my surname is Taylor and another guest had the same surname ) after a few staff investigated the man actually gave this other guest our room and our room wrist bands and assigned us to a crappy room!! After a 30 min wait of management checking we was given our wrist bands and assigned a nicer room with a beautiful view and very spacious however no bunk bed. But we wasn’t going to move our cases again we was tired and with a Sen child in a pram we can’t keep dragging cases around it’s tiring. We accepted the new rooms and the apology and went about to enjoy our holiday. Weather was beautiful although 2 thunderstorms one during the night one during the day so not too bad, sea was a bit murky after the storm but soon cleared up after 5:6 hours, sea is beautiful however you get hounded by people selling hats blankets hair braiding or massaging again this can be really daunting to a Sen child especially as they don’t back off and stand there over you as your building a sand castle. And I’m sorry who bring cash to a beach directly linked to the hotel, there’s nothing to pay for unless hiring a slide boat. Views are beautiful sea is crystal clear I didn’t see any homeless cats or animals once which was nice. Bar was good some cocktails chargeable but I think reasonable only 3 ish euros with writs bands, entertainment was also good you can download blue app and see everything that is on, however a lot of drunk men without children shouting which is scary from a child’s point of view, I think it should be restricted

This is the second time staying here and enjoyed it just as much as the first time. The access to, and the beach are excellent, this is probably the biggest draw. The AI is fine, plenty of choice, something for most. As I’ve probably said before, if you’re expecting Gordon Ramsey to cook you dinner, don’t go all inclusive in Spain. Room was nice and clean(block A pool veiw). The hotel has an army of staff, none of which I found rude. I noticed people leaving bad reviews, usually about cold pool and not up to there expectations of a 4*. On the first note, spend a bit more money and go in July/August, you will probably find the pool temperature warmer. On the second note, TUI advertise Alcudia Pins as a 4*. It is actually a 3 * hotel and is advertised as such everywhere else. Overall the hotel is a great family location, and I would recommend you go and see for your self. This is the only hotel I’ve stayed in twice, and I probably would go again.

Home from a week stay at Tui Blue Alcudia pins.. Travelled as a family of 5.. what can I say.. AMAZING hotel, service, staff, Food, entertainment, we loved every minute of this place.. would definitely recommend and return. Thank you to this hotel, no complaints what so ever.

I have been putting off writing this review because I didn’t know how to word it but I feel that with all of the negative reviews, it’s important to share our experience. We went with TUI to this hotel and oh my goodness it was the best hotel we have ever been to. Firstly, the coach that transferred us from the airport to the hotel was air conditioned and comfortable. When we arrived we saw a very well kept, cool (temperature), luxury looking hotel. We couldn’t believe our luck! Our room was amazing, and huge! We had a little kitchen area, an open living room, family bathroom (with a bath!) and two well sized bedrooms. The pool, entertainment and restaurants were incredible. The pool was busy but you could always get beds. We often went down at around 10am and always found three beds to use. We never had a problem the whole ten days we were there. The pools were clean, warm and big enough that even with multiple floats, there was space to have fun with our son. The photographers around the pool side were a really nice touch however, we didn’t purchase any photos as they were €15 each (price reduced when multiple were purchased. We took plenty of photos ourselves BUT if we had of booked the evening beach photoshoot, I guarantee we would have bought those. The restaurants were clean, always seated us quickly and the waiting staff were so so friendly. My son was particularly fond of the tall waiter with curly hair (we didn’t get his name) and he wanted to say goodbye to him on the last day but unfortunately it was his day off. The choice of food was superb. People saying that it was the same each night are correct as in there was meat, salad, pizza and puds every night BUT from what we experienced the variety was amazing. It was advertised as this but in our opinion they had a bit of a Chinese night, Mexican, English roast dinner night, fish night etc all accompanied by the things are little boy loved - pizza, chips, beetroot . It gave my husband and I chance to try new things but also reassured where would what’s be something my son would like. They also encouraged him to try new things with their TUI Captain T healthy eating challenge! He tried clams, crab, prawns, melon and even made sure he drank water throughout the day rather than just squash. He was invited onto the stage for a diploma and a high five from the team. He loved it! The entertainment was incredible! We went every night. The TUI blue team performances were our favourites! They captured our son’s attention and kept him entertained all night! Our last night was a princess story that had lots of Disney songs in it that we all sang along to! We loved the quizzes, the silent disco, the watchmaker, the Motown singers and the resident singers too! Big shout out to Hugo, Caroline, Joanna and Sofia. They give it their all every single night! They have incredible voices and are amazing at what they do. My son particularly liked Hugo and said he was his favourite because he

We came in august and was a good holiday the staff was fantastic we had a superior room looking on to the beach it was brilliant there s not much to do only a few shops out side the hotel entertainment was shocking at night for a hotel that size could of been better my daughter got board at nite cause she not small I think it’s manly for younger families not older ones but that’s just my opinion wouldn’t return to this hotel but all said was a nice holiday