335 Street 6, Muscat, Muscat, Governorate of Muscat, 138, OmanView Hotel Details
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Guest Reviews of Kempinski Hotel Muscat
9.4/10
Amazing
131 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.4
Service8.8
Cleanliness9.7
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All reviews(131)
Positive reviews(35)
Reviews with photos/video(16)
Awesome stay(9)
Friendly staff(9)
Delicious breakfast(7)
Awesome rooms(5)
Guest User
Superior King Room Non smoking
Stayed in Jan 2025
Couples
3 review
9.0/10
Great
Posted on Feb 12, 2025
Lovely hotel, great breakfast, very very comfortable bed, room and shower. I just feel the pool service and food could have been better, also no valet parking.
Response from Property: Dear Guest,
Hello! Thank you very much for your valuable feedback after your recent stay with us. We are glad to know that our service met your expectations. We will certainly pass on your praise to all team members, such feedback is a great motivation for us.
We look forward to welcoming you to Kempinski Hotel Muscat again in the near future and bring you another memorable and fulfilling stay.
Sincerely,
Khalid Abu-Balooshi
Duty Manager
Ehsan Goudarzi
Superior King Room Non smoking
Stayed in Nov 2024
Family
2 review
10.0/10
Outstanding
Posted on Jan 30, 2025
My stay at Kempinski Muscat was truly outstanding. From the moment I arrived, I was impressed by the hotel’s elegant ambiance, impeccable service, and attention to detail.
One of the highlights of my experience was the dual-pool offering, which allowed me to enjoy breathtaking ocean views while also having the option of a quieter, more serene setting. This thoughtful design caters to both relaxation and scenic indulgence.
The breakfast experience was equally remarkable, offering a diverse selection of high-quality dishes. The attentive and welcoming staff further enhanced the overall experience, ensuring that every moment of my stay was seamless and enjoyable.
Kempinski Muscat truly exemplifies luxury hospitality, and I highly recommend it to anyone seeking an exceptional stay in Oman.
Response from Property: Dear Guest,
Hello! Thank you very much for your valuable feedback after your recent stay with us. We are glad to know that our service met your expectations. We will certainly pass on your praise to all team members, such feedback is a great motivation for us.
We look forward to welcoming you to Kempinski Hotel Muscat again in the near future and bring you another memorable and fulfilling stay.
Sincerely,
Khalid Abu-Balooshi
Duty Manager
Guest User
Stayed in May 2024
Couples
1 review
8.5/10
Very Good
Posted on Jun 7, 2024
Everything be good I hope will come again but I request flower but not have
Response from Property: Dear Guest, Thank you for your valuable feedback following your recent stay with us. We hope we will be able to exceed all your expectations on your next stay.We are delighted to hear that our services were up to your expectations, and we will gladly share your compliments with the entire team, as such feedback is always a great source of motivation for all of us. We look forward to welcoming you back soon for another memorable, fulfilled visit to Kempinski Hotel Muscat. Sincerely, Emad Alsughier Duty Manager
Maha Alshiha
Grand Deluxe Room with Resort View Non smoking
Stayed in Sep 2023
Travel with friends
12 review
7.5/10
Posted on Dec 11, 2023
My stay at the kempinski hotel in muscat was not as good as expected from a five star international hotel.. My friends and I encountered unfavorable treatment from some of the staff and other mishaps at the hotel, however it wasn’t all bad as I did find the room comfortable and in general the interior of the hotel was nice and minimalistic with a touch of modern class. The breakfast was good. We enjoyed kayaking at beach and most importantly I like how the manager compensated us after all the trouble we had during our stay ..
6/10
Response from Property: Dear Maha, First and foremost I would like to extend my sincere gratitude to you for taking your time to share the feedback following your recent stay with us. Our duty manager will get in touch with you to further understand the areas where we fail to meet your expectations and hopefully will able to change your impression with your departure experience. Please feel assured that each of your points will be treated with utmost importance. Despite the mentioned, we do genuinely hope to have the chance of welcoming you back in order to create and deliver our true hospitality. Looking forward to welcome you back soon to our hotel. Sincerely, Sai Rasam Rooms Division Manager
Guest User
Stayed in Mar 2024
Couples
3 review
8.5/10
Very Good
Posted on Apr 12, 2024
We asked for late check out but male receptionist refused two times. However while doing the check out the omani female receptionist extended our stay for two hours. Unfortunately I dont remember the names and i am really thankful for that lady and upset bcoz of that receptionist who refused the late check out bcoz of him i gave 3/5 service.
Response from Property: Dear Guest, Thank you for your valuable feedback following your recent stay with us. We hope we will exceed all your expectations on your next stayWe are delighted to hear that our services were up to your expectations, and we will gladly share your compliments with the entire team, as such feedback is always a great source of motivation for all of us. We look forward to welcoming you back soon for another memorable, fulfilled visit to Kempinski Hotel Muscat. Sincerely, Emad Alsughier Duty Manager
Guest User
Superior Room
Stayed in Jan 2025
Business travellers
8 review
10.0/10
Outstanding
Posted on Feb 20, 2025
Nice view,nice service,
Response from Property: Dear Guest,
Hello! Thank you very much for your valuable feedback after your recent stay with us. We are glad to know that our service met your expectations. We will certainly pass on your praise to all team members, such feedback is a great motivation for us.
We look forward to welcoming you to Kempinski Hotel Muscat again in the near future and bring you another memorable and fulfilling stay.
Sincerely,
Khalid Abu-Balooshi
Duty Manager
Guest User
Stayed in Aug 2023
Business travellers
8 review
10.0/10
Outstanding
Posted on Sep 9, 2023
Good view good services good location
Tnx trip group
Response from Property: Dear Guest, Thank you for your valuable feedback following your recent stay with us. We are delighted to hear that our services were up to your expectations, and we will gladly share your compliments with the entire team as such feedback is always a great source of motivation for all of us. We look forward to welcoming you back soon for another memorable, fulfilled visit to Kempinski Hotel Muscat. Sincerely, Sai RasamRooms Division Manager
JMartinho
Stayed in Jul 2023
Travel with friends
26 review
9.5/10
Amazing
Posted on Aug 28, 2023
Great property, lived the Café food for lunch and the service, reception and concierge are very friendly too. Rooms are simple but big. Location is a bit far from main atractions but close to the airport.
Response from Property: Dear JMartinho, Thank you for your valuable feedback following your recent stay with us. We are delighted to hear that our services were up to your expectations, and we will gladly share your compliments with the entire team as such feedback is always a great source of motivation for all of us. We look forward to welcoming you back soon for another memorable, fulfilled visit to Kempinski Hotel Muscat. Sincerely, Sai RasamRooms Division Manager
Guest User
Stayed in Jul 2022
Couples
2 review
9.0/10
Great
Posted on Oct 5, 2022
Great service and excellent breakfast.
The location is outstanding
Response from Property: Dear Guest, Thank you for your valuable feedback following your recent stay with us. We are delighted to hear that our services were up to your expectations, and we will gladly share your compliments with the entire team as such feedback is always a great source of motivation for all of us. We look forward to welcoming you back soon for another memorable, fulfilled visit to Kempinski Hotel Muscat. Sincerely, Sai RasamRooms Division Manager
Vladimir
Superior King Room Non smoking
Stayed in Feb 2025
Couples
1 review
10.0/10
Outstanding
Posted on Mar 10, 2025
I liked the hotel. Beautiful territory, architecture and infrastructure. Excellent breakfasts. Once we took the dinner buffet. Also excellent, a very large selection of food.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您在近期入住我們酒店後給予的寶貴反饋。我們很高興得知我們的服務達到了您的期望。我們一定會將您的讚揚轉達給全體團隊成員,這樣的反饋對我們來説 都是巨大的動力。我們期待在不久的將來再次歡迎您蒞臨 Muscat 凱賓斯基酒店,併為您帶來又一次難忘而充實的入住體驗。此致,哈立德·阿布-巴魯希值班經理
Anonymous User
Superior Twin Room Non smoking
Stayed in Sep 2024
Business travellers
128 review
9.5/10
Amazing
Posted on Oct 16, 2024
I'd like to share with you a small hotel. There aren't many reviews from other people. Ctrip helped me book the hotel. Ctrip's service is still good. The modern equipment of the whole hotel is still good. At the beginning, there will be a big difference in design compared with the W Hotel. After going up, it is still good overall. It also reflects the country's emphasis on tourism, the possibility of the development of the hotel industry and the surrounding serviced apartment projects. There are very few Chinese people. Oman is a visa-free country. From the overall feeling of entry, it is still very modern and good. Although there is a so-called special channel for tipping when entering the country, 10 Omani currency, if you take a taxi, you can not go to the reservation counter at the exit of the arrival hall to call. After exiting the exit, the taxi entrance is still good.
Original TextTranslated by Google
6/16
Response from Property: Dear Guest, We are delighted to hear that our services and facilities were up to your expectations, as such feedback is always a great source of motivation for all of us. Every review helps build credibility for future guests, and your feedback would be greatly appreciated. Thank you for taking time out of your day! Please feel free to contact me at any time if you need any assistance regarding an upcoming stay or any other services related to Kempinski Hotel Muscat. We look forward to welcoming you back soon. Sincerely, Khalid Al Balushi Duty Manager
Guest User
Superior King Room Non smoking
Stayed in Jul 2024
Business travellers
21 review
10.0/10
Outstanding
Posted on Sep 3, 2024
Nothing to say, very satisfied, the scenery, service, food and price are all excellent. Will come again. The swimming pool is crystal clear and the water has a fragrant smell. Thai food, Indian food, Middle Eastern food, all restaurants taste great
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your valuable feedback following your recent stay with us. We are delighted to hear that our services were up to your expectations, and we will gladly share your compliments with the entire team, as such feedback is always a great source of motivation for all of us. We look forward to welcoming you back soon for another memorable, fulfilled visit to Kempinski Hotel Muscat. Sincerely, Sai Rasam Rooms Division Manager Kempinski Hotel Muscat
Guest User
Superior King Room Non smoking
Stayed in Feb 2024
Couples
4 review
9.0/10
Great
Posted on Mar 21, 2024
Excellent breakfast service. Attentive staff. High quality buffet.
Quiet hotel and quality services.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your valuable feedback following your recent stay with us. We are delighted to hear that our services were up to your expectations, and we will gladly share your compliments with the entire team, as such feedback is always a great source of motivation for all of us. We look forward to welcoming you back soon for another memorable, fulfilled visit to Kempinski Hotel Muscat. Sincerely, Sai Rasam Rooms Division Manager Kempinski Hotel Muscat
Nataliia P.
Stayed in Feb 2024
Solo travellers
10 review
10.0/10
Outstanding
Posted on Mar 8, 2024
Kempinski left a great impression. Elegant, discreet, noble, minimalist hotel. Since the sea is nearby, there is a specific smell in the room due to the constant humidity, although this may be because the room was on the 0th floor. Immediately after cleaning it disappears, but then appears again. My accommodation option is HB. For those who love to eat delicious food, this is the smartest choice. Dinners are very varied, there really is something for every taste: meat, fish, desserts, appetizers - the variety is simply mind-boggling! Themed dinners are also organized. Thus, one of the evenings was dedicated to Turkish cuisine. The pool is great. There are even 2 of them. One with access to the beach. The beach may not be the most impressive. Here, depending on what you compare with. The hotel area is small. There is an area around where many expats live. A few steps away is a pleasant embankment, with a yacht pier, numerous cafes, and a shopping center. A wonderful option for walking, either in the morning or in the evening. The hotel staff is very friendly and helpful. They remember all your preferences the first time and are always ready to help. On the eve of check-in, I received a questionnaire in which the hotel asked me to indicate my wishes and preferences. I wrote about a later check-out and the hotel confirmed this possibility to me without charging additional payment.
Original TextTranslated by Google
6/10
Response from Property: Dear Nataliia P, Thank you for your valuable feedback following your recent stay visit to us. We are delighted to hear that our services were up to your expectations, and we will gladly share your compliments with the entire team , as such feedback is always a great source of motivation for all of us. We look forward to welcoming you back soon for another memorable, fulfilled visit to Kempinski Hotel Muscat. Sincerely, Emad Alsughier Duty Manager
Guest User
Deluxe King Room with Sea View Non smoking
Stayed in Jan 2024
Business travellers
21 review
7.5/10
Posted on Feb 28, 2024
First of all, there is no doorman service at the gate. When parking, you have to go in and ask someone. Then, the deluxe sea view room cannot see the sea. You have to lie down on the balcony guardrail to see the sea in the distance. For 3,500 yuan, there is no room in this hotel facing the sea. The sea, I guess there is a sea view room next to the sea, which is different from our Chinese definition. The breakfast is average, with more Middle Eastern beans and soups, and the only freshly squeezed juice is better. Some waitresses in the restaurant have a problem with their attitude. It's a self-service, and self-service doesn't mean there's no service. The housekeeper also knocked on the door and opened it directly. I asked him why he opened the door, and he said he knocked on the door and I didn't hear a sound. I was speechless and didn't complain to him when I saw him. I keep apologizing, but I will definitely not patronize this Kempinski again.
Original TextTranslated by Google
Response from Property: Dear Guest, First and foremost I would like to extend my sincere gratitude to you for taking your time to share the feedback following your recent stay with us. Our duty manager will get in touch with you to further understand the areas where we fail to meet your expectations and hopefully will able to change your impression with your departure experience. Please feel assured that each of your points will be treated with utmost importance. Despite the mentioned, we do genuinely hope to have the chance of welcoming you back in order to create and deliver our true hospitality. Looking forward to welcome you back soon to our hotel. Sincerely, Sai Rasam Rooms Division Manager