Taoya Kisoji

We had a wonderful stay at Taoya and would absolutely recommend it for families. The location is fantastic — it’s close to a beautiful old Japanese village, which made it easy to combine relaxation with a bit of cultural exploration. The area was also stroller-friendly, which made walking around with our 1-year-old very convenient and stress-free. The outdoor onsen was beautiful and very relaxing, especially surrounded by nature. What made it perfect for us was the availability of a private onsen — this allowed our 1-year-old to join us, which made the experience extra special as parents. The all-inclusive concept is fantastic. The food was really, really good — excellent quality, great variety, and beautifully presented. Every meal felt like a highlight of the stay. We only saw one other foreign family during our stay, so it felt authentic and local while still being welcoming and comfortable. Overall, a great place for families looking for a relaxing onsen experience with outstanding food and a convenient location. We would definitely come back.

Friendly service, ambient environment, excellent buffet with unlimited drinks and alcohol and an afternoon to midnight snack bar! Enjoyable and clean Spa with good brands of amenities!

DO NOT GO TO this hotel if you need vegetarian, vegan, or halal food, or have any food allergies or dietary requirements. The hotel says that they do not cater to these (have enclosed their email response).  It’s a really beautiful property and the Onsen is amazing. The rooms are spacious and comfortable. The dinner buffet spread is huge, but there is nothing hot for vegetarians except lukewarm pizza. Even the fried rice, Mapu tofu, and soups included fish or pork or chicken.  When I requested for something hot for dinner, the chef took chilled soba noodles, added hot water and salt, and gave those to me. For the dinner next day, I spoke to the manager in the morning and I was promised veg hot Mapu tofu, miso soup and something else. But when we went for dinner, the only special dish that had been prepared for us was cold soba noodles with hot water, salt, AND mushrooms. When I mentioned that the manager had promised additional items, the serving staff called the manager, and there was a big disagreement between the manager, the chef and the restaurant staff, and the kitchen staff refused to make anything else. The hotel is in the middle of nowhere. Even if you take a taxi to the nearest town (Nagiso), it is Yen 50,000 one way fare to get there and everything closes by 5 pm. So either choose a different hotel or bring your own food with you.

Stayed at the annex wing tatami style. Rooms are reasonably big and in clean and pristine condition. Our package came with half board and the breakfast and dinner buffet were wide spread and delicious with both continental and Japanese dishes. Soba noodles were served between 9.30 to 11pm. At the lobby, there was a 24 hour snacks counter with unlimited flow of wine, beer, coffee/tea and cookies. The outdoor onsen was good too.

Excellent food (breakfast and dinner, be sure to be hungry to enjoy fully). The onsen is the most beautiful and relaxing we ever had so far, especially under the snow today. Staff is nice and helpful. No regrets in choosing this hotel during our trip in the Japanese Alps