HARRIS Hotel & Suites Nagoya Batam

Hotel is relatively new and the room is clean and nice. Breakfast was very good. Staff there always greeting us with smiles on their face. Location wise, there were alot of restaurants,some convenience stores and massage parlours around the hotel. That made things alot easier for us.

Thankful for the early check-in so that we can rest in the room. We were given high floor at 14th but no view as the hotel is being Blocked by Harper Hotel 🏨 Main door has good sound proof as we can never hear the noise from the mosque & school directly opposite the hotel. Good spread of breakfast menu and the seating capacity is very very well spread out in level 1. Hotel is doing good job in helping the earth by providing Glass Bottled Water but we are afraid to drink as it was indicated the source of water whereabout. N we were disappointed at the housekeeping for not making up our room the next day. We left around noon for shopping and back by 9pm. After we informed the front desk, they came for a quick cleanup but slippers & amenities were not stock up. Lucky we had brought extra vanity use. N hopefully the hotel will install a stopper at the shower door as the water always flows out of the door and ended up a soaked & wet toilet in the sink area. Still has a lot more room for improvement at Harris. Do take Grab/Maxim/Gojek for everywhere if u get tired of the surrounding area. Or a short walk 10-15mins to Nagoya Hill Mall.

The room was spacious and the air conditioning was working so good cool. the bath towels and bed linens smelled fresh that we are able to relax. The elevator was a bit slow. During our five-day stay, I noticed that the food they served consisted mostly of local dishes.

The best hotel! When we arrived , they provide light food for the guest. The reception very helpful. The room super clean. The buffet breakfast is delicious n varieties

Got early check in after submitting two new emails to be registered for Ascott rewards. Assigned to 807 and sighted a few drain flies upon entering, small issue compared to what we faced later. Spotted 2 plaster bagworms, and toilet bowl had bugs surfacing repeatedly despite lid being down. Photos for both attached. Gave feedback to front desk and waited for duty manager to arrive (started waiting from 5.22pm), then went back to room while DM prepared a new room. Waited for about 25 mins and we decided to head to the lobby with our luggage as nothing was happening. We were offered the suite at 808 but tried to explain before entering 808 that the corridor was infested with the insects, he shrugged (prolly language barrier here). 808 had the same issue and the DM initially tried to explain it was not a bug and we had to show him photos on google, and also spotted a bagworm with the worm (photo for second room attached) inside on our way out. We told the DM we did not want an upgraded room, and just wanted a clean room that had no insects. Next room we were offered was 1305 which thankfully had no bugs and smelled a lot fresher. It was 6.07pm when we put our bags down and had to wait “5 mins” for keys to be delivered. Nothing happened after 20 mins and we had a dinner reservation to head to, called front desk and they sent the security guard up to hand us the room keys, not sure this is correct protocol? Around midnight we could hear the tv from next door, luckily front desk sent someone up within minutes. This was more an unlucky experience with inconsiderate guests next door, but soundproofing could be improved as we could hear their doorbell loud and clear when front desk came up to check the situation. Anyway we checked out a day earlier as we didn’t feel comfortable and well-rested.

Checking in was smooth and welcoming. The rooms are spacious and comfortable. The hotel is in an excellent location. It’s near to Nagoya Hill Mall. Many eateries and massage services are nearby. Will certainly stay in this hotel again!!

Staff were very friendly and helpful. Room cleanliness is good and room looks quite new