Sakae 1-3-3, Naka Ward, Nagoya City, Aichi Prefecture, 460-0008, JapanView Hotel Details
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Hilton Nagoya Hotel Guest Reviews
4.5/5
Great
257 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(257)
Positive reviews(246)
Reviews with photos/video(55)
Friendly owner(63)
Large rooms(28)
Convenient for shopping(23)
Delicious breakfast(21)
Easy to get around(21)
Perfect for business trips(8)
Quiet & comfortable(8)
Close to airport(5)
Negative reviews(11)
Sandoo
Hilton Twin Room
Stayed in Nov 2024
Family
10 review
5.0/5
Outstanding
Posted on Dec 16, 2024
The lady who checked us in was super friendly and helpful in attending our needs. I hope I paid extra attention to her name but if I’m not mistaken she’s called Yumiba (sorry if I misspelled it). The hotel was in a walking distance to the JR station and has a family mart just around the corner. The room is spacious as well.
Response from Property: Thank you for your wonderful review. We are delighted to hear that you had a great experience with us, particularly with the friendly and helpful service provided by our staff member, Yumiba.Your satisfaction is our top priority, and we will continue to strive to provide exceptional service to all of our guests.We appreciate your feedback and look forward to welcoming you back again in the future.
Guest User
Deluxe Family Room
Stayed in Nov 2024
Travel with friends
11 review
4.7/5
Amazing
Posted on Dec 8, 2024
Walking distance to train station. There is ***** shop and family mart nearly . 24 hours restaurant available . The room is big and clean .
Response from Property: Thanks for writing a review on your recent stay at Hilton Nagoya.I was glad to read you found the rooms and location very enjoyable. Thanks also for mentioning how pleased you were with the service from our team, I will let them know and we hope to see you in Nagoya again soon!
Anonymous User
Deluxe Family Room
Stayed in Oct 2024
Family
8 review
5.0/5
Outstanding
Posted on Jan 11, 2025
2nd time staying at this hotel and the hospitality is amazing. The concierge helped us to book all the restaurants prior to arrival and was very helpful with all our questions.
Hotel was alittle rundown but service is top notch. Room is comfortable for our family of 4 and close to every major places.
Response from Property: Thank you for choosing to stay with us again! We are thrilled to hear that you enjoyed our hospitality and that our concierge was able to assist you with your restaurant bookings and inquiries. It's great to know that your room was comfortable for your family and that our location was convenient for your needs. We look forward to welcoming you back for a third visit!
Saturn_spirit
Hilton Queen Room
Stayed in Mar 2024
Solo travellers
3 review
5.0/5
Outstanding
Posted on Jun 27, 2024
The whole thing of the hotel is just perfect to me.
Response from Property: Thank you for your comments about your recent stay.I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future.We hope to welcome you back to Hilton Nagoya again.
SO
Deluxe Family Room
Stayed in Jun 2024
Family
3 review
4.5/5
Great
Posted on Sep 23, 2024
Room is spacious and the view is nice. Check in is quick. Even the hotel not provide airport shuttle, but there’s one station nearby. Hope the hotel could provide self washing machines service.
I appreciated the hotel keep the same room for me even I skip one night stay in my trip.
Response from Property: Thank you for your comments about your recent stay.We are very fortunate to be in such a great location - walking distance to everything you could possibly need & more.Unfortunately, we did not meet your expectations, nor did we live up to the high standards of service for which we are known. We will share your valuable comment with all the department concerned to improve our product and service.While extending our apologies for this inconvenience, we hope that you will consider coming back to our hotel again. Please do let us know if we can be of any assistance.
Ching Yee
Hilton Twin Room
Stayed in Jun 2024
Family
1 review
3.2/5
Posted on Jul 6, 2024
Hotel is old and no free late check out. Swimming pool is small and no individual shower, except inside onsen. Some Japanese customers are impolite and races. Overall experience is not as pleasant as other Hilton hotels.
Response from Property: Thank you for staying with us and sharing your experience.Please accept my most sincere apologies for the disappointment you have expressed and that your recent stay has not met your expectations.We will continue to work hard to improve our service and look forward to welcome you back again soon.
ChanVictoria
Deluxe Family Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 11, 2024
Great location (we drove), nice restaurants nearby and the breakfast was awesome. Love the variety of food. Room size is perfect and we had a great time at Hilton Nagoya
Response from Property: Thank you very much for staying with us at the Hilton Nagoya.We are so pleased you enjoyed the room, restaurants and the location.We look forward to welcoming you back to our hotel in the not so distant future.
J
Deluxe Family Room
Stayed in Mar 2024
Family
3 review
4.5/5
Great
Posted on Apr 14, 2024
Not far from train station, great service. Buffet was great too. Very clean. Stayed in delux family room, very spacious.
Response from Property: Thank you for your comments about your recent stay.It makes us very proud and happy to read such positive feedback from our guests. All of our guest comments are shared with the entire team, and the team is certainly most motivated by your kind words.We greatly look forward to welcoming you back again soon.
Guest User
Deluxe Family Room
Stayed in Jun 2024
Family
5 review
4.2/5
Very Good
Posted on Jul 5, 2024
The swimming pool was very good,we can enjoy the hot bath facilities.
Response from Property: Thanks for writing a review on your recent stay at Hilton Nagoya.I'm glad to hear that you enjoyed your stay and we look forward to welcoming you back in the not so distant future.
Anonymous User
Hilton Twin Room
Stayed in Apr 2024
Family
3 review
4.7/5
Amazing
Posted on May 14, 2024
Good services and excellent facilities. The beverages are in high standard.
Response from Property: Thank you for your comments about your recent stay.We are excited to hear that you found many of the services and facilities of the hotel to your satisfaction and we are always available to assist you at any time.We all certainly look forward to welcoming you back when your travels bring you to Nagoya.
Guest User
Hilton Twin Room
Stayed in Jan 2024
Business travellers
1 review
4.0/5
Very Good
Posted on Feb 14, 2024
Negatives
windows cannot open - no fresh air, slight smell in the air
hot water is only luke warm (should be 65°C)
room service stops at 23:00 h
Old hotel, aged facilities
Positives
friendly efficient staff
good service
clean
Response from Property: Thank you for your comments about your recent stay.Please accept my most sincere apologies for the disappointment you have expressed and that your recent stay has not met your expectations.We will continue to work hard to improve our service and look forward to welcome you back again soon.
Guest User
Deluxe Family Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 6, 2025
Good location and service!!!
Response from Property: Thank you for your wonderful feedback!We are thrilled to hear that you enjoyed our location and service. Your satisfaction is our top priority, and we hope to welcome you back soon for another great experience!
El_Guapo_Colombiano
Hilton Twin Room
Stayed in Jun 2023
Family
15 review
5.0/5
Outstanding
Posted on Jul 19, 2023
Great location. It's about 25 minutes from Legoland. 4 hours without traffic from Kanagawa, Sagamihara. Paid parking is available. That is my only gripe that they do not validate parking. Not even for Hilton Honor members. 1 night of parking was 3000 yen. Breakfast was delicious. Good variety of food.
Response from Property: Warm greetings from Hilton Nagoya. Thank you very much for taking the time to provide us with your feedback.We enjoyed reading all of the positive comments you provided and we are so delighted to hear that you enjoyed your stay with us.I sincerely thank you for giving us valuable advice and look forward to serving you again next time.
Anonymous User
Hilton Twin Room
Stayed in Jun 2023
Family
43 review
5.0/5
Outstanding
Posted on Jul 31, 2023
Excellent location. There are parking just opposite to the hotel. Breakfast was great!
Response from Property: Dear Guest, thank you very much for choosing to stay with us and we truly appreciate your valuable time to share your comments.A great breakfast is a great start to the day and we strive to provide the best breakfast for our guests.We sincerely hope that we will get the chance to welcome you back, please kindly let us know.
drangonmiaomiao
Deluxe Family Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 27, 2024
Great Location,great staffs
Response from Property: Thank you for your wonderful feedback!We are thrilled to hear that you enjoyed our great location and found our staff to be helpful. Your kind words motivate us to continue providing excellent service. We hope to welcome you back soon for another fantastic stay!