I stayed at Hotel Androoms Naha Port on 15 April 2026. The room itself was clean, comfortable, and reasonably priced, and the location is good.
However, I had a very bad experience due to the hotel’s parking management.
During check-in, I clearly informed the front desk that I had a car and pointed out where I parked (behind the hotel). The staff confirmed that it was the hotel’s parking area.
Shortly after going to my room, the same staff knocked on my door and asked me to come down, saying I might have parked in someone else’s lot. Only after calling me down did they then ask for my car plate number, meaning they had not even confirmed whether the car belonged to me before approaching me.
It turned out I was directed to park in a private lot. I immediately apologized to the owner and was ready to move my car, but I was told I needed to pay a ¥30,000 penalty.
The signage was extremely unclear, poorly lit, and partially blocked, making it impossible to see at night. More importantly, this situation was caused by incorrect information given by the hotel staff.
The parking lot owner told me this was the 8th time this has happened with hotel guests, which shows this is an ongoing issue that has not been resolved.
The situation remained unresolved for nearly 1 hour. As no agreement was reached, the hotel decided to call the police to handle the matter.
After police intervention and discussions with all parties, the hotel eventually paid ¥30,000 to the parking lot owner, and the matter was resolved after almost 2 hours.
Despite all this, there was no apology or service recovery, and I was still charged the parking fee.
This was a simple issue that could have been prevented with clear signage or proper staff training, but it escalated unnecessarily and caused significant stress on the last night of my trip.
Overall, the room is good, but due to this experience, I would not recommend staying here if you are driving.