Royal Heritage

I stayed here from Dec 12 to Dec 14 2024. It was a nightmare of an experience. The initial room given was large with old furniture, curtains that barely covered the windows and narrow balcony that opened onto the slum right beneath. The room was too cold. Temperature was hovering around 2C. No central heating in any of the rooms I was told. Very surprised for a cold place where temperatures go low to 1 C or lower. I was then given an old coil style open room heater, it was quite scary as it is potential fire hazard and also carbon monoxide poisoning in a closed room, so kept the heater going on and off manually it had no auto temperature cut-off. In the morning spoke to the gentleman at the reception and had to give him a good lecture, then they changed the room (showed it to me) a much smaller one so it did feel a lot warmer and they gave an old but a covered room heater. Could barely sleep the second night too. The furniture here was no good either. Cleanliness is definitely questionable. Stained toilet papers!! Dirty! VERY POOR MAINTENANCE! I was told there is no one eating dinner on Dec 12 night, so was served food in the room which was okay. Only to realize in the morning that they didn't have a breakfast buffet either, it is all printed, you choose from the print-out they make it for you. No one was having breakfast either. There were hardly any people staying in the hotel. It was one of the worst hotel stays ever. A hotel open in the winter without proper heating, in a place where temperatures drops to 1 C or below. This place should stay closed during the winter months, not recommended for stay during the winter and definitely not a value for money at any point of time. It is also NOT located near the Naini lake. It is right on top of the Mallital road. The climb back is quite steep! VALUE for MONEY == NEGATIVE. NOT RECOMMENDED for anyone looking for a descent stay. DEFINITELY not recommended for the WINTER season to anyone.

Nice ambience, Nice food quality and excellent location.... Would definitely recommend to all for nainital trip....Special thanks to Gopal Ji from restaurant very nice nature and helped us a lot.....My family loved the whole experience.....

Very clean and good facilities Very comfortable bed and room, breakfast was tasty A nice historical hotel with very friendly and helpful staff (the charming bar wasn't open, though) One of the staff members called Digvijayq was very helpful and was enthusiastic about telling us local history and made us feel very welcome. Thank you very much!