+ Spacious suites, beautiful hotel, generally polite staff, good and affordable room service, sauna, small amenity kits in the bathroom (sanitary bags, shower caps, soaps, lotions, toothbrushes…).
- Very slow Wi-Fi, no reception in the room… subpar finishes (1 out of 2 bathrobes torn, 1 out of 4 towels also torn, poorly fitted room door that doesn't close properly, wear and tear in certain areas…), sewage smell coming from the bathroom drains (we noticed it in 2 out of the 3 suites we booked), unresponsive staff: poor handling of laundry, slow room service… they promise to call you back in a few minutes but never do. They picked up my laundry a day after I requested it. My sister was never called back. When returning my laundry, despite the well-filled form, they wanted to charge me more because they counted my shorts as trousers. I had to point it out even though it was clearly written. For my first room service order, I received the wrong dishes and one was forgotten. The second time, the employee encouraged me to pay in cash even though she didn't have a card machine or cash to make change… it took 40 minutes to bring me the change. And only because I had to call them again, she arrived 2 seconds after the call… The rooms need a refresh + the staff could do better.
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