Fairmont the Norfolk Reviews

Really enjoyed the resort vibe and the beautiful landscaping. I found the rooms in the newer wing on the 1st and 2nd floors to be much nicer than the ground-floor rooms.

We loved staying at this hotel which is absolutely steeped in history. Staying here feels like taking a step back in history and the art deco design of the bar was just gorgeous. However, it was the staff that really made our stay memorable. They made us feel special and welcome from the moment we walked into the hotel. It just happened to be my birthday and they went out of their way to make it feel so very special. In particular, Kanja and Christine, were just fantastic and made us feel very welcome. Thank you so much for going above and beyond!

Wonderful 5-star hotel with great food and fantastic service. Each and every one of the staff is friendly and treated me as a valued guest. Very good experience.

This is a real treasure of a place! The atmosphere is old world charm, the food is fabulous at TATU. The bar is excellent with service and attentiveness to you needs. The gift shop is stellar for some nice jewelry. The facilities are clean as a whistle as they say...breakfast was outstanding with so many choices. The work out facilities are just super great, and the pool is heated. Ok, lastly the ambiance of colonial Africa just fills the air, from the art, to the breezes flowing freely through this wonderful hotel!

Location and stuff super good also the food there was nice, I booked for others

I stayed close to the street and the facilities are old

The hotel is not very big and the decoration is very colonial style. Overall very satisfied

This hotel is extremely unfriendly to Chinese people. There were Europeans and Americans and us at the same time. The Europeans and Americans checked in directly. As for the Chinese, he said that we arrived early and asked us to pay an extra 110 US dollars to check in. Now the rooms are very empty and the occupancy rate is very low. It’s not that there are no rooms, but some rooms are not allowed to be checked in. I chose to resolutely not pay extra money, so we had to wait for three hours before checking in. We were given a very bad room, right next to the central air-conditioning main machine room, and it was noisy all night and I couldn’t sleep. The next day, we had to check out. Our reservation page clearly stated that we could check out from 10 am to 12 pm. But after 9 am, people kept urging us to leave. We went downstairs to check out at 11:20, and the front desk said that we had to pay extra money for overtime. At the same time, Europeans and Americans checked out, and they checked out smoothly and left directly. So this hotel discriminates against Chinese people.

Very good hotel

The environment is very good, and the service, especially the check-in speed, is hard to describe

The courtyard scenery is very beautiful

Nice hotel

Nice British style

位置優越，各方面都在線