chk in 14 sep-chk out 15 sep
Arriving at the hotel on September 14th at approximately 10:00 p.m., the staff informed that the booking was canceled and Trip was unable to contact the customer directly. which we have not received any contact and
On the morning of September 15th, there was an inquiry from Trip, and the official informed that they had not contacted us at all. and the room was confirmed from the hotel as usual
The hotel informed that the room was upgraded. and give away pillows and blankets as a service that can be done This is something that we must have already received because we selected the number of people through the Trip website from the beginning.
Check Outlet, the hotel asks for a fine. Along with informing that we had already provided blankets and pillows, we had to request additional payment even though on the website it stated that the bedroom type was for 4 people.
*Additionally, the room received is a room lower than the room type reserved.
*Additional uses of the word upgrade The toilet can't be flushed. Causing you to have to use a standard room.
*Water flows slowly, not hot (even during normal hours)
*Rooms that use the word upgrade Musty smell The bedsheet has clear marks. The pillowcase has many stains. Flood water came in as if it had not been opened for use.
*The key card doesn't work and says the battery is out. Which we tried to check other rooms, but they all didn't work. Use a padlock to lock the room instead.
*The staff of Methira Kumpru School wear student uniforms and state that they have the highest decision-making authority. and did not send the matter to the morning shift employee, thus not knowing about the problem that occurred
*We have an audio clip at 6:00 p.m. where the employee said that they would put the customers first. It's better than having no room for customers. In fact, you should ask us before going to the school to inform us of the problem in advance.
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