Absolutely NOT recommended! The hygiene is superficial and sloppy, the service experience is terrible, completely unworthy of the brand's reputation.
I chose to stay here because of the Mercure brand and its location near Tengwang Pavilion, but the overall experience was a huge disappointment. Neither the hygiene details nor the basic service met the standards expected of a chain hotel. I'm very disappointed, definitely won't come again, and don't recommend it to anyone else.
First, the hygiene in the public areas is very poor. You can see stains and dust everywhere on the floor and in the corners of the hotel's work areas, tidied up very carelessly. The overall environment looks dirty, messy, and old, completely lacking the cleanliness of a high-end chain hotel. Daily cleaning seems to be virtually non-existent.
The most unacceptable part is the bathroom hygiene in the guest room, which is the most critical standard for hotel accommodation, yet it was handled terribly. Upon check-in, I noticed the bathroom walls were covered with dense black spots. At first, I thought they were inherent stains on the wall that couldn't be cleaned. However, when I touched them while showering, the black spots came right off. They were clearly accumulated dirt and mold from long-term neglect, and housekeeping had obviously not wiped or cleaned them at all. The cleaning was extremely perfunctory.
Furthermore, there was a thick layer of dust clearly visible on top of the showerhead. Corner hygiene was completely ignored. It's evident that housekeeping just went through the motions and didn't clean thoroughly or meticulously. The hygiene details were full of flaws, making the stay very uncomfortable and completely lacking a sense of security.
Besides the hygiene issues, the hotel service was also very mediocre. There was no thoughtful service throughout, and the staff's attitude was bland and passive.
The location certainly has an advantage, but the core aspects of accommodation – hygiene and service – are completely substandard. Paying the corresponding price for a stay here, you get sloppy hygiene and perfunctory service, which makes it extremely poor value for money. I sincerely advise anyone looking for a clean and comfortable stay to think twice. The quality control and management of this hotel are truly concerning.
Original TextTranslation provided by AI