Best Western Plus Crystal, Hotel & Spa
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1 night
1 room, 2 adults, 0 children
All properties in Nancy
Best Western Plus Crystal, Hotel & Spa
Renovated in 2024
No. 1 of 4-Star Select Hotels in Nancy
5 Rue Chanzy, Nancy, 54000, France
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Highlights
Varied breakfast
Ideal location
Lots to do
Pets welcomeAmenities
Sauna
Spa
Massage Room
Fitness Room
Parking
24-Hour Front Desk
Luggage Storage
Library
All amenities
Property Description
Discover the Best Western® Hotel Crystal, a cordial destination, conveniently located in the center of Nancy, capital of Lorraine region.
Offering 58 air conditioned rooms, a warm atmosphere, charm and high quality facilities, the hotel will be your favorite address in Nancy. Our attentive, bilingual staff takes pride in providing personalized service. We are located in the city center, inside the shopping area, and close to the famous Place Stanislas as well as museums, restaurants, convenience stores, banking, TGV train station and public transportation.
All public areas and all our rooms are non-smoking.
Free wireless Internet access is available in all the rooms and public areas.
Important information: from Monday 29th of April to Friday 2nd of August 2019, the circulation within the hotel will be modified. To go from Building 1 (including the front desk and 20 rooms) to Building 2 (including the breakfast room and 38 rooms) you will have to walk around the renovation area from the outside. We are doing our utmost to assist you during this transitional phase. However, we kindly ask you to acknowledge the Practical Info Page available on the official website of the hotel.
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8.6/10
Walking distance to all the attractions and very friendly service
All 50 reviews
Surroundings
Airport: Metz–Nancy–Lorraine Airport
(43.0 km)
Train: Nancy
(360m)
Train: St Vincent Bridge
(15.9 km)
Landmarks: Poirel Room, Nancy
(<100m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
15
1 King Bed, Non-Smoking, Deluxe Room, Larger Room, Twin On Request
1 King bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
5
1 King Bed, Non-Smoking, Junior Suite, Duplex-Two Levels, Sofabed, Twin Beds On Request
1 King bed and 1 Sofa bed
Has window
Non-smoking
Cable Channels
Hair Dryer
Check Availability
6
1 Double Bed, Non-Smoking, Standard Room, Small Room
1 Double bed
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
9
1 King Bed, Non-Smoking, Deluxe Room, Larger Room, Sofabed for One Person, Twin on Request
1 King bed and 1 Sofa bed
Non-smoking
Air Conditioning
Minibar
Connecting Room
Desk
Check Availability
5
Deluxe Family Room With 1 King Bed, Larger Room, Sofabed, Twin On Request-Non-Smoking
1 King bed and 1 Sofa bed
Non-smoking
Air Conditioning
Minibar
Connecting Room
Desk
Check Availability
10
Superior Queen Room-Non-Smoking
1 Queen bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
11
Prestige Suite
1 King bed and 1 Sofa bed
Has window
Non-smoking
Cable Channels
Hair Dryer
Check Availability
Hide Room Types
Guest Reviews
8.6/10
Very Good
50 reviews
- Cleanliness8.7
- Amenities8.5
- Location8.7
- Service8.6
Average for similar properties in Nancy

Review summary
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Service Quality: Guests frequently praise the friendly and attentive service provided by the hotel staff, which enhances the overall experience. The staff's dedication to ensuring a pleasant stay is evident, contributing to high levels of customer satisfaction.(based on 2 reviews)
Anonymous User
July 27, 2025
Walking distance to all the attractions and very friendly service
Guest User
December 29, 2024
Nicely newly decorated hotel with convenient location between rail station and place Stanislas.
Freezing bathroom and unstable heater in the bedroom.
Guest User
April 26, 2024
Super
Guest User
March 8, 2024
โรงแรมมีการ์ดมาอวยพรวันเกิด ที่ตั้งดี สระว่ายน้ำในร่ม
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Anonymous User
June 16, 2024
酒店位置方便
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_WeChat252323****
October 1, 2023
火車站附近 交通方便
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122129****
August 13, 2025
房間設施齊全,環境衞生很好,服務非常周到。
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Michael
September 4, 2025
Great staff service and checkin. Room excellent. Handy to all parts of the city.
Services & Amenities
Most popular business facilities
Sauna
Spa
Additional charge
Massage Room
Fitness Room
Parking
Additional charge
24-Hour Front Desk
Luggage Storage
Library
Meeting Room
Multi-Function Room
Wake-Up Call
Wi-Fi in Public Areas
Free
Spa
Fitness Room
Meeting Room
More Amenities
Internet
Wi-Fi in Public Areas
Free
Parking
Parking is available Off-site parking.
Parking
Additional charge
Business services
Multi-Function Room
Meeting Room
Fax/Copying Service
Additional charge
Coworking Spaces
Front desk services
24-Hour Front Desk
Concierge Service
Front Desk Safe
Luggage Storage
Wake-Up Call
Food & drink
Halal meals provided
Off-site
Public areas
No Smoking in Public Areas
Elevator
Library
Health & wellness
Massage Room
Spa
Additional charge
Sauna
Fitness Room
Cleaning services
Clothes Dryer
Dry Cleaning
Additional charge
Laundry Service (On-Site)
Additional charge
Ironing Service
Additional charge
Facilities for children
Children's Meals Available
Accessibility
Stair-Free Property Entrance
Safety & security
First-Aid Kit
Smoke Detector
CCTV In Public Areas
Fire Extinguisher
Security Personnel
First Aid Services
Property Policies
Check-in and Check-out Times
Check-in: after 16:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
Opening hours [Mon - Fri] 06:30-10:30 Open
[Sat - Sun] 06:30-11:00 Open
| Age | Fee |
|---|---|
Children 17 years old and under | €8.00 per person |
Adult | Buffet:€19.50 per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats
Fee: €15.00 per pet per day
Service animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
Property Description
- Opened: 1889
- Renovated: 2024
- Number of Rooms: 81
Phone:+33-3-83175400
Email:contact@bwcrystal.com
Discover the Best Western® Hotel Crystal, a cordial destination, conveniently located in the center of Nancy, capital of Lorraine region.
Offering 58 air conditioned rooms, a warm atmosphere, charm and high quality facilities, the hotel will be your favorite address in Nancy. Our attentive, bilingual staff takes pride in providing personalized service. We are located in the city center, inside the shopping area, and close to the famous Place Stanislas as well as museums, restaurants, convenience stores, banking, TGV train station and public transportation.
All public areas and all our rooms are non-smoking.
Free wireless Internet access is available in all the rooms and public areas.
Important information: from Monday 29th of April to Friday 2nd of August 2019, the circulation within the hotel will be modified. To go from Building 1 (including the front desk and 20 rooms) to Building 2 (including the breakfast room and 38 rooms) you will have to walk around the renovation area from the outside. We are doing our utmost to assist you during this transitional phase. However, we kindly ask you to acknowledge the Practical Info Page available on the official website of the hotel.
Frequently Asked Questions
What landmarks are close to Best Western Plus Crystal, Hotel & Spa?
Nearby attractions to Best Western Plus Crystal, Hotel & Spa include Poirel Room, Nancy, only <100m from your search (straight-line distance) away.What landmarks are close to Best Western Plus Crystal, Hotel & Spa?
Are pets allowed at Best Western Plus Crystal, Hotel & Spa?
Yes, pets are welcome at Best Western Plus Crystal, Hotel & Spa, but it is best to call ahead to confirm.Are pets allowed at Best Western Plus Crystal, Hotel & Spa?
What are the check-in and check-out times at Best Western Plus Crystal, Hotel & Spa?
Check-in at Best Western Plus Crystal, Hotel & Spa is from 16:00 and check-out is by 12:00.What are the check-in and check-out times at Best Western Plus Crystal, Hotel & Spa?
Which airport is closest to Best Western Plus Crystal, Hotel & Spa?
The nearest airport is Metz–Nancy–Lorraine Airport, just about 39 mins from hotel by car (43.0 km) away.Which airport is closest to Best Western Plus Crystal, Hotel & Spa?
How much does it cost to stay at Best Western Plus Crystal, Hotel & Spa?
Prices at Best Western Plus Crystal, Hotel & Spa may change depending on dates, hotel policy, and other factors. Enter your travel dates to see the latest prices.How much does it cost to stay at Best Western Plus Crystal, Hotel & Spa?
About This Property
| Nearest Airport | Metz–Nancy–Lorraine Airport |
|---|---|
| Distance to Airport | 43.03KM |
| Nearest Train Station | Nancy |
| Distance to Train Station | 0.36KM |
| Average Price From | EUR179 |
| Hotel Star Rating | 4 |














