It's a great B&B, worth a visit, but hard to say if I'd consider going back.
Overall, it was very nice, with amazing scenery and night views. The food was quite exquisite, the room decor was lovely, and the pool had remote-controlled water flow that was quiet and the temperature was comfortable.
Service-wise, there weren't any major issues; basic needs were met, such as shuttle service, picking up items, and drop-off at the park. However, compared to top-tier hotels in Nanjing, the difference is noticeable.
The service here is adequate, but not proactive enough. Offering things felt a bit stingy.
For example, at the Banyan Tree resort, I didn't need to ask anything; the staff rushed over with super enthusiastic service, even smiling when we made eye contact. Here, the staff seemed a bit averted, indicating a difference in professionalism.
For instance, I was upgraded several levels of room for free at a high-end hotel, something they couldn't do here due to limited availability.
Also, I easily got 10 extra bottles of water elsewhere. They told me to finish my drink before asking for more, so I asked twice more.
I also asked if I could have a late check-out because I'm a night owl and really can't get up, but they said no. Other places, however, gave me an hour of free check-out.
They also had a small bar of soap, which was supposed to be a gimmick. I specifically asked for it, and they didn't mind if they didn't give it to me, but it felt a bit stingy. It gave the impression that the owner was trying to control costs, especially since the other places were 70% more expensive. I can't expect perfection.
Then there was the cleanliness. I saw cobwebs near the lights in some public restrooms, and the sink was a little dirty when I entered. However, the rooms were very clean.
Unfortunately, these details made me feel a little disappointed, so I'd give it a 4.5/5.
Overall, I'd recommend the experience. Weather is very important, I think. There are 17 rooms in total, and the stay was good. Other aspects depend on personal preference.
PS: The complimentary Pearl Spring doesn't include zoo admission, so don't bother going.
Original TextTranslation provided by Google