Shangri-La Nanjing

Shangri-La Nanjing Reviews

Shangri-La Nanjing

329 Zhongyang Road (Zhongyang Lu), Gulou District, Nanjing, Jiangsu, 210037, ChinaView Hotel Details
Shangri-La Nanjing
Shangri-La NanjingShangri-La NanjingShangri-La Nanjing
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Guest Reviews of Shangri-La Nanjing

9.6/10
Excellent
13242 review
Verified reviews
Location9.6
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(13242)
Positive reviews(13044)
Reviews with photos/video(3262)
Delicious breakfast(1210)
Friendly front desk staff(856)
Secluded lake view(466)
Close to metro(423)
Tasty restaurant(284)
Luxurious(226)
Excellent afternoon tea(80)
Negative reviews(198)
Anonymous User
Deluxe Twin Room
Stayed in Mar 2025
Family
1 review
8.0/10
Very Good
Posted on Apr 23, 2025
One of the top tier hotels in Nanjing. Services provided are great. In particular, receptionist Avonia had done a very good job in advising me for dining options. Staff might not understand much English but are willing to overcome by using Translator which is a nice touch. Buffet Breakfast was a highlight, 4 mornings in a row and we still haven’t tried every single item. Only setback is the cigarette butt I saw on the floor in the restroom on the 2nd Floor. Well, guess it’s not the staff to be blamed but sort of the culture of the local people. Nevertheless, we found the stay of 4 nights was satisfactory and will definitely recommend to others.
Matt_U
Deluxe King Room
Stayed in Feb 2025
Family
7 review
10.0/10
Outstanding
Posted on Apr 3, 2025
Fabulous location and experience. Staff were excellent and looked after us. Lounge was excellent, food superb. Room spacious and comfortable. Gym and pool were fantastic.
Response from Property: Dear customer,Thank you so much for sharing with us your stay at Shangri-La Nanjing. We are very happy to hear that you enjoyed your stay at the hotel. We will certainly share your kind words with our team. I look forward to welcoming you back very soon for another delightful stay.
Duygu
Deluxe Lake View King Room
Stayed in Feb 2025
Family
4 review
8.0/10
Very Good
Posted on Mar 24, 2025
Quite good location and close to some attractions and subway! Even it was only for one night the impression was positive
Response from Property: Dear customer,Thank you so much for sharing with us your stay at Shangri-La Nanjing. We are very happy to hear that you enjoyed your stay at the hotel. We will certainly share your kind words with our team. I look forward to welcoming you back very soon for another delightful stay.
Guest User
Deluxe Skyline Twin
Stayed in Feb 2025
Travel with friends
39 review
10.0/10
Outstanding
Posted on Mar 17, 2025
This is a very interesting hotel and beautiful in nanjing near Xuanwu lake.
Response from Property: Dear customer,Thank you so much for sharing with us your stay at Shangri-La Nanjing. We are very happy to hear that you enjoyed your stay at the hotel. We will certainly share your kind words with our team. I look forward to welcoming you back very soon for another delightful stay.
Anonymous User
Deluxe King Room
Stayed in Nov 2024
Couples
12 review
8.5/10
Very Good
Posted on Dec 28, 2024
They do not provide free upgrade but the chambermaid is very nice and helpful. The restaurant there is black pearl with 2 diamond. Food and service is very good
Response from Property: Dear customer,Thank you so much for sharing with us your stay at Shangri-La Nanjing. We are very happy to hear that you enjoyed your stay at the hotel. We will certainly share your kind words with our team. I look forward to welcoming you back very soon for another delightful stay.
Shanghai based couple
Horizon Premier Lake View King Room
Stayed in Sep 2024
Couples
9 review
10.0/10
Outstanding
Posted on Jan 12, 2025
Possibly the best Shangri-La in China, which offer relentless quality and an invariably outstanding stay in Asia. Possibly the easiest recommendation is to stay at this hotel if in Nanjing, the entire staff, all the way through really go above and beyond at every opportunity. Sincere thanks to the whole team for delivering a really memorable and meaningful experience!
Response from Property: Dear customer,Thank you so much for sharing with us your stay at Shangri-La Nanjing. We are very happy to hear that you enjoyed your stay at the hotel. We will certainly share your kind words with our team. I look forward to welcoming you back very soon for another delightful stay.
Fu Chuan Carson
Deluxe Skyline King
Stayed in Mar 2025
Travel with friends
4 review
10.0/10
Outstanding
Posted on Apr 30, 2025
Hotel with good location and services. It located within walking distance to the metro station.
Lisl Carletti
Deluxe Skyline King
Stayed in Mar 2025
Family
2 review
10.0/10
Outstanding
Posted on May 7, 2025
Hotel was great. My daughter loved the telescope in the room. Staff were helpful and friendly. There are nice restaurants around the hotel and close to the lake for nice evening strolls. Would stay here again.
Response from Property: Dear customer,Thank you so much for sharing with us your stay at Shangri-La Nanjing. We are very happy to hear that you enjoyed your stay at the hotel. We will certainly share your kind words with our team. I look forward to welcoming you back very soon for another delightful stay.
Guest User
Deluxe Skyline King
Stayed in Mar 2025
Couples
3 review
8.0/10
Very Good
Posted on Apr 5, 2025
For the price we paid, this hotel is good value; the room and bathroom are a good size, although just a little rundown. The location is good to visit the lake, but it’s far from the canals and all other tourist sites; there are no nice restaurants or shops or pharmacies or any real amenities in the area and it’s difficult to walk or cross the road due to motorbikes mounting the pavements. With hindsight we would have stayed closer to Confucius temple and the canals
Response from Property: Dear customer, Thank you for staying at Shangri-La Nanjing and for sharing your experience with us. The hotel is conveniently located with metro and bus stops on the doorstep, and the nearest shopping mall is only a 10-minute walk away. Looking forward to welcoming you back soon.
Guest User
B-Duck Lake-View Family Suite
Stayed in Feb 2025
Family
1 review
9.5/10
Amazing
Posted on Apr 3, 2025
The service and food are amazing! Especially our room service lady on the 18th floor. Great experience for family trip. The location is great, walking distance to xuanwu lake!
Response from Property: Dear customer,Thank you so much for sharing with us your stay at Shangri-La Nanjing. We are very happy to hear that you enjoyed your stay at the hotel. We will certainly share your kind words with our team. I look forward to welcoming you back very soon for another delightful stay.
Xuemei
Deluxe Lake View Twin Room
Stayed in Feb 2025
Family
3 review
10.0/10
Outstanding
Posted on Mar 21, 2025
The room was on the 36th floor, very nice lake view. The front desk and room service also were helpful!
Response from Property: Dear customer,Thank you so much for sharing with us your stay at Shangri-La Nanjing. We are very happy to hear that you enjoyed your stay at the hotel. We will certainly share your kind words with our team. I look forward to welcoming you back very soon for another delightful stay.
Zun Yuan
Deluxe King Room
Stayed in Jul 2024
Business travellers
60 review
10.0/10
Outstanding
Posted on Aug 30, 2024
I have to mention that the service department especially Ms Tina is very helpful to accommodate my request at her best. Very professional and understand the guest’s point of view. Room is huge, location is also near to the mall for food and shopping.
Response from Property: Dear customer,Thank you so much for sharing with us your stay at Shangri-La Nanjing. We are very happy to hear that you enjoyed your stay at the hotel. We will certainly share your kind words with our team. I look forward to welcoming you back very soon for another delightful stay.
Guest User
Deluxe King Room
Stayed in Jan 2025
Business travellers
3 review
10.0/10
Outstanding
Posted on Feb 22, 2025
The staff there are so friendly and professional  And you can always ask for help they will try best to help. Definitely more than 5 stars hotel
Response from Property: Dear customer,Thank you so much for sharing with us your stay at Shangri-La Nanjing. We are very happy to hear that you enjoyed your stay at the hotel. We will certainly share your kind words with our team. I look forward to welcoming you back very soon for another delightful stay.
Ekaterina
Deluxe Twin Room
Stayed in Mar 2025
Business travellers
6 review
10.0/10
Outstanding
Posted on Apr 11, 2025
Fantastic hotel, great location, tasty breakfast, very nice spa and swimming pool.
Response from Property: Dear customer,Thank you so much for sharing with us your stay at Shangri-La Nanjing. We are very happy to hear that you enjoyed your stay at the hotel. We will certainly share your kind words with our team. I look forward to welcoming you back very soon for another delightful stay.
Guest User
Deluxe Skyline Twin
Stayed in Dec 2024
Family
5 review
8.5/10
Very Good
Posted on Feb 5, 2025
Overall, experience was quite good and service in Shangri-La live up to expectations! Location wise hotel is placed nearby metro station, walking distance around 300m. We were living on the 38 floor with good city overview. Room was clean and tidy, quite comfortable and convenient. There is a nice lobby bar with good choice of food and drinks, live music. Very wide choice of food at breakfast. There are things to mention for Shanghai-La to probably think of…firstly, breakfast time was quite crowded every day and some days we had to stand by to be seated, secondly, given the fact that it’s a five star hotel, cleanliness of breakfast area, as well as smell (ventilation wasn’t working properly) should be improved, last, but not least, we don’t understand table cleaning approach: staff moving around with a big trolley to clean up tables of the food waste just by throwing it to garbage bin while you are just a few steps away of that having breakfast, not even mentioning that there is no sorting at all, everything goes to same bins. Why not to clean the table by just removing dirty dinnerware and to do the rest in back house. With five star hotel I definitely would expect more attention to be paid for hygiene factors!
Response from Property: Dear customer, Thank you for staying at Shangri-La Nanjing and for sharing your experience with us. We have shared your comments with the relevant departments of the hotel. We apologize for the inconvenience caused to you and will make improvements as soon as possible. Looking forward to welcoming you back soon.