Anonymous User
April 15, 2024
It was a very bad trip for me. I had a good impression of Nanjing, but the feeling of staying in the hotel was very unfriendly.
Let's talk about the room first. We booked it after seeing the size of the room. However, when we arrived, we found that the room indicated to be 42 square meters was only 30 square meters, very small, the same size as the chain hotel I stayed in before...
Then we went into the room to drink some water. When we saw a small refrigerator and were about to open it to drink, we found a super small menu with the price written on it. Isn't it... If there is a charge, shouldn't there be a label or a very obvious place?
In the morning, breakfast was told to start at 7 o'clock. We stood at the door at 7:05 and no one responded. We went in and asked on our own initiative because we were in a hurry to go to the scenic spot. The service staff had a very bad attitude and directly told me to tell me the room number, then you can come in directly. There is no normal operation process of the hotel at all. It feels like a stranger can eat with a random room number, and there are very few breakfast dishes in the hotel.
At noon, I ordered takeout and called to ask if it could be delivered. The front desk told us that the supervisor went to a meeting, and there was only one person! This is the most basic service demand, right? Can't it satisfy the guests? Is the hotel operated like this?
Also, we checked out at 2pm, and I wanted to extend the time. The front desk told me that I could extend it for half a day. I asked if half a day was 12 hours? Or 6 hours? He told me that it was not 6pm? ? ? ? ? I originally checked out at 2pm, and I was asked to pay for half a day? Okay, I endured it and went downstairs to get takeout. When I went upstairs, the room card could not open the door. I was really speechless at the time. What's the operation process of the front desk? Is the staff a new employee? I was only told to charge money for the extra time, and they didn't ask me to reread the room card in the afternoon? Isn't this a basic service? Why did they remember to collect the money but not to re-extend my time? Such a big hotel gives me the feeling that it is just for show, and nothing is professional. It is really the worst hotel I have ever stayed in. Bad review!
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