Guest User
January 29, 2026
I chose the InterContinental, Nanjing's most luxurious hotel, for this booking. Initially, I had some doubts about the service attitude, but from check-in to check-out, I have to say their service was genuinely excellent.
Tony, the concierge, was very enthusiastic and professional in providing Nanjing tour routes. He helped with luggage during check-in and even sent complimentary welcome fruits and drink vouchers before our check-out. Even when he wasn't on duty, he promptly replied to messages and arranged relevant matters – very responsible!
The room was well-equipped with all the necessary amenities, and the hygiene was excellent, clean and tidy. The surrounding environment was also great, offering views of Nanjing city and Xuanwu Lake. Very nice!
I'd also like to commend Luanne for her arrangements. She contacted me a day in advance to arrange all four rooms on the same floor, and despite our early arrival, we were able to check in smoothly. She also provided several Nanjing travel guides, and on multiple occasions, arranged for our takeout orders to be delivered to our room. Very thoughtful!
If I come to Nanjing again, I will definitely choose this hotel.
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