Pros:
1. We had two more panoramic rooms booked later, and the front desk staff proactively merged our orders for free, saving us the hassle of switching rooms in between. Much appreciated!
2. Room service was quite fast; they quickly delivered kids' slippers when requested, and housekeeping was prompt. On the 5th, when it was hot, they even proactively provided four bottles of water.
Cons:
1. The hygiene was quite subpar. Upon entering, there were hairs under the pillow, and a black, unidentified substance on the pillowcase that I had to pick off with my hand. On the wall above the bathroom trash can, there was a circular dried bloodstain or dirt, clearly splattered and not cleaned.
2. The front desk staff at the restaurant on the morning of the 5th was quite amusing. My child is over 1.2 meters but not yet 1.3 meters, and they said we needed to pay 40. I admit I didn't read the booking details carefully and mistakenly thought charges applied only to those over 1.4 meters. Once I understood, I complied with the hotel policy and paid. Then came the amusing part: after we finished eating, we ran into a family of three at the front desk who were swiping their room card to enter. Their child walked past us, and by coincidence, both children were the same height. The front desk immediately let them in. I questioned it, and the front desk said that child didn't meet the charging standard. I pointed out, 'You didn't measure, and both children just stood together and were the same height. Why is one charged and the other not?' She then exclaimed in surprise, 'Oh, they're the same height!' and made a show of trying to chase them down. There's no need to put on a show for me; any money you 'recover' won't come to me. Are you trying to make me look like the bad guy whom you're reluctantly dealing with? Whether to charge or not is a hotel-wide policy, and I accept that standard, but is it right for the standard to vary from person to person? The front desk doesn't measure height; they rely on visual judgment. Are you relying on eyesight or your mood?
3. The breakfast was terrible. There was hardly anything to eat, just a few items. The tea eggs were soaked until they were pitch black. Someone next to me got dirty water when they filled their cup with hot water. It was worse than a budget hotel.
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