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Yyy1cant
Deluxe King Room
Stayed in Dec 2025
Solo traveller
14 review
10/10
Outstanding
Posted on Jan 15, 2026
This was my first stay at Hotel G, and I can sum it up in two words: absolutely stunning! Nanjing Golden Eagle World G Hotel truly offered me a multi-dimensional, exceptional experience. Right from check-in, the hotel's taste and design were immediately apparent. The front desk quickly processed my check-in, and as soon as I entered the room, I was utterly blown away by the view outside the window. Being on the 70th floor, overlooking the entire city of Nanjing, was more than just pleasant; it was truly breathtaking. Beyond the view, the hotel's design is also remarkable. Unlike other luxury hotels that aim for an 'old money' or 'opulent' style, Hotel G focuses on simplicity, comfort, elegance, and a strong sense of design. Now, let's talk about the facilities. The bathtub is large and not cramped, which I really appreciate. And the sound system? It's JBL, and the sound quality is excellent – truly enjoyable. Room cleanliness is always a common topic, and most five-star hotels do a decent job, but what pleasantly surprised me was how incredibly clean the room windows were. This is something they do exceptionally well compared to other high-rise hotels in Nanjing. The bar on the 56th floor has a fantastic ambiance, and the music they play is great – absolutely perfect for a relaxing drink. In summary, Nanjing Golden Eagle World G Hotel is a hotel with incredible value for money and a brilliant design. I genuinely highly recommend it. I hope the hotel continues its efforts to maintain this hard-earned 'youthful' and 'design-oriented' feel.
Original textTranslated by Google
6/9
Response from Property: 尊敬的客人,感謝您的首次入住與震撼好評!70 層雲端視野、簡約驚艷的設計、JBL 音響與潔凈窗景,還有 56 樓愜意酒吧,能為您帶來多維度卓越體驗,我們倍感榮幸。定會堅守年輕化設計感,期待您再會雲端!
Anonymous User
Deluxe King Room
Stayed in Dec 2025
Business traveller
8 review
10/10
Outstanding
Posted on Jan 13, 2026
My stay at G Hotel Golden Eagle International was truly unforgettable. The sky-high views perfectly complemented the artistic design, and the smart room controls were both convenient and comfortable. The cleanliness was impeccable. However, it was the service that truly exceeded expectations. The staff were not only efficient and professional but also demonstrated genuine empathy and foresight. They had a remarkable ability to transform what could be cold, standard procedures into warm, personal interactions, making every stay a memorable and heartwarming journey.
Original textTranslated by Google
Response from Property: 尊敬的客人,拜讀您的走心點評,我們滿心動容!雲端視野、智能客控與貼心衞生之外,這份超越期待的有温度服務,正是我們的追求。榮幸為您打造難忘的温暖旅程,已轉達誇讚,期待再會雲端!
Dadongw
Deluxe King Room
Stayed in Dec 2025
Business traveller
6 review
10/10
Outstanding
Posted on Jan 13, 2026
My experience at the Golden Eagle International Hotel went beyond a typical hotel stay. The high-altitude views and architectural design were breathtaking, and the facilities blended technology with comfort, all while maintaining rigorous hygiene standards. But what truly gave this stay its soul was the subtle, almost invisible service culture. My needs were consistently anticipated and met without me even having to ask, and care was evident in the most unexpected details. The staff's professionalism and warmth flowed as naturally as water. It made me realize that top-tier service doesn't need to be loud or showy; instead, it leaves you with a lasting memory of comfort and peace long after you've checked out.
Original textTranslated by Google
Response from Property: 尊敬的客人,拜讀您的走心點評,我們滿心動容!高空景觀與科技設施之外,這份 “預判需求、細節關懷” 的服務文化,正是我們的初心。榮幸能為您帶來難忘的雲端旅居體驗,期待與您再會!
_WeChat42805****
Deluxe Room (2 beds)
Stayed in Dec 2025
Family
3 review
10/10
Outstanding
Posted on Jan 8, 2026
A great hotel, much like a well-designed operating system, should be invisible yet unfailingly reliable. G Hotel at Golden Eagle International achieves this perfectly. Its service is seamlessly integrated into every scenario: the heating is turned on before the temperature drops, breakfast is automatically extended during conferences, waterproof covers are placed on luggage on rainy days, and warm congee awaits guests returning late from work. The staff don't play the role of 'servers'; instead, they exist naturally as part of the environment. This perfect blend of service and setting means guests never feel the presence of service, yet constantly experience its benefits.
Original textTranslated by Google
Response from Property: Dear Guest, we were deeply moved by your insightful description of the hotel as "invisible yet reliable"! Integrating personalized service into your travels, making care subtle yet perfectly felt, is precisely what we strive for. We are honored to share this sentiment with you and look forward to our next visit!
D25661****
Deluxe Room (2 beds)
Stayed in Nov 2025
Family
1 review
10/10
Outstanding
Posted on Dec 25, 2025
The true value of Nanjing Golden Eagle World G Hotel lies in its successful transformation of the abstract concept of "luxury" into a concrete, tangible, and highly repeatable system of reassurance. It doesn't rely on flamboyant decor or dramatic service moments to create memorable experiences. Instead, it builds an all-encompassing, foolproof "certainty environment," offering a rare psychological compensation to modern business travelers: an oasis of order, where everything is reliably predictable, amidst the variables and pressures of travel.
This achievement is built on a depersonalized, yet intelligently designed, service operating system. The hotel deeply understands that for experienced business travelers, overly personalized warmth can be a burden. True thoughtfulness stems from systemic professionalism, not the temporary moods of staff. Therefore, its service design shifts focus from "how employees perform" to "how the system guarantees." Concierge actions are based on precise analysis of physical realities (e.g., luggage mechanics, acoustic feedback) and translated into standardized procedures. Front desk interactions are like an optimized user interface, prioritizing minimalist and efficient information transfer, stripping away all emotional redundancy. Turndown service involves a clear "boundary protocol" defining the strict scope and manner of intervention, ensuring convenience with minimal intrusion into private space. This system minimizes uncontrollable "human factors" while maximizing predictable "professional output."
Every aspect of the environment and facilities is designed with one ultimate goal: to minimize guest cognitive load and decision fatigue. The guest room is not a strange space to explore and adapt to, but an intuitively driven "efficiency tool cabin." Ergonomic furniture, object layouts that align with behavioral logic, and seamless digital interfaces ensure everything needed is where it's subconsciously expected. Smart systems are tamed into simple scene switches, replacing cumbersome multi-item adjustments. Even dining choices and consumption are streamlined through clear quality indicators and flow design, reducing guest screening and trade-off costs. The 200-meter-high sky bridge provides both a physical and psychological "layer of detachment," where daily trivialities and noise are filtered out by vertical distance, allowing individuals to gain a transcendent perspective for re-evaluating and finding peace amidst their busy lives.
Ultimately, the most valuable product this system delivers is a deep "psychological immunity." During their stay, guests are temporarily exempt from many micro-decisions and the anxiety of uncertainty in daily life. They don't have to worry about fluctuating water temperatures, sudden internet outages, inappropriate staff disturbances, or the slightest hygiene concerns. The hotel, with its rigorous, almost demanding, operational standards, shoulders all these underlying uncertainties, thereby freeing up valuable psychological space and cognitive bandwidth for guests.
Therefore, the Golden Eagle World G Hotel offers far more than just a place for physical rest. It is a **mental rejuvenation capsule**, a **sanctuary for focus**. Here, luxury is no longer about material accumulation, but about reclaiming the most precious resource through an incredibly reliable professional system: a brief but complete sense of control over one's own rhythm and state of mind in a turbulent world. Kuromi offers excellent service. This composure and tranquility, nurtured by absolute certainty, is truly the most profound and thoughtful hospitality of our time.
Original textTranslated by Google
Response from Property: Dear Guest, we were deeply impressed and resonated with your review! You accurately captured the core essence of G Hotel Golden Eagle World – transforming "luxury" into a tangible, systematic sense of security, creating an oasis of order and a sanctuary for business travelers. Your profound understanding of our personalized service system, from the concierge's meticulous responses and efficient front desk interactions to the boundary protection of turndown service, has been a source of great honor for us. This recognition of the "minimize cognitive load" design philosophy is the greatest affirmation of all the meticulous attention to detail we've paid. We are especially delighted that Kuromi's service added a warm touch to this reassuring experience, and we will immediately pass on this praise to her.
Guest User
Deluxe King Room
Stayed in Nov 2025
Couple
11 review
9.0/10
Great
Posted on Dec 8, 2025
Amazing design and better convenient location, it's right above a massive mall with a ton of eateries and shopping, as well as the red metro line. 24/7 fully equipped gym was great as well.
The service was decent, but honestly a bit lacking for a 5 star, luxury hotel, which was a bit shocking compared to the hardware.
The only major downside is smoking. Had to change rooms due to the first one reeking of smoke, and if you get lucky you'll smell your neighboors smoking too. Pretty disappointing for this level of hotel.
6/10
Response from Property: 尊敬的賓客,您好!感謝您客觀詳實的反饋,既認可酒店驚艷設計、便利區位及 24 小時齊全健身房,也指出了我們的不足,我們深表重視!對於服務未達五星級標準、客房存在煙味且需換房的問題,我們致以誠摯歉意。目前已啟動整改:升級全員服務培訓,縮小軟硬件體驗差距;嚴格無煙客房管控,增設煙味檢測與凈化流程。您的反饋是我們精進的關鍵,我們會以實際行動完善服務與環境,期待為您呈現匹配高端定位的旅居體驗,祝您生活順遂!
Youyudeluzhishen
Deluxe King Room
Stayed in Nov 2025
Solo traveller
99 review
10/10
Outstanding
Posted on Dec 14, 2025
Soaring above the skyline of Nanjing's Hexi New Town, three asymmetrical towers are connected by aerial skybridges, forming a symphony of modern architecture. The G Hotel Golden Eagle World is nestled within this architectural marvel, representing not just a conquest of physical height, but a paradigm of modern luxury living that seamlessly integrates order, aesthetics, and a philosophy of service.
The triple-tower integrated structure of Golden Eagle World is an architectural declaration in itself. As the elevator glides smoothly to the 200-meter-high skybridge, stepping out of the cabin instantly redefines the city's scale. This is no longer a street-level perspective, but an almost divine俯瞰 (bird's-eye view) – the Yangtze River shimmers like a ribbon, Purple Mountain appears as if painted, and the buildings of Hexi New Town resemble meticulously arranged building blocks. This hundred-meter-long skywalk is not merely a passageway but a suspended observation deck, blurring the lines between the building's interior and exterior, creating a unique spatial experience.
The hotel lobby's design continues this concept of boundary dissolution. The soaring space features a dialogue between light-colored stone and metallic materials, with massive floor-to-ceiling windows inviting outdoor light and scenery indoors. Inspired by Nanjing's Yuhua pebbles, the designers have translated their warm hues and textures into a modern material language, giving the solid marble floor the gentle, flowing patterns of water. The entire space is devoid of extravagant ornamentation; instead, through the control of materials, light, and proportion, it creates a tranquil yet powerful ambiance. True luxury service often operates subtly, unseen. The G Hotel Golden Eagle World has established a unique service grammar, founded on the precise grasp of “timing” and “propriety.”
The concierge team's actions are meticulously choreographed yet appear effortless. Observing their work is like watching a precisely arranged dance: the arc of a vehicle entering the porte-cochère, the doorman's stride as they greet guests, the angle of their wrist when taking luggage – all executed in a fluid sequence. Even more remarkable is their ability to adapt instantly based on the luggage's condition – a suitcase with sticky wheels is naturally lifted, and fragile items receive special attention in their packaging. This ability to respond based on immediate judgment transcends the scope of standard service procedures.
The front desk area embodies the aesthetic of efficiency in the information age. Staff utilize a modular operating system, breaking down processes like identity verification, key card creation, and information entry into parallel-processable units. The average check-in time is controlled within three minutes, yet the entire process feels unhurried. Staff utilize the guest's moments of checking their phone to organize documents, and when returning identification, they always gently press the edge with their thumb – a subtle action that prevents cards from slipping and completes the service loop.
Turndown service demonstrates the hotel's profound understanding of privacy. Attendants adhere to the “minimum intervention principle”: only tidying areas that clearly need it, while maintaining absolute respect for personal belongings. Charging cables are neatly coiled but remain in their original position, documents are gathered but not reordered, and glasses are wiped and returned to their spot. They act like excellent editors, only correcting typos in the “text” without altering the author's style or intent. The hotel boasts over 400 panoramic guest rooms, each a fusion of functionalism and aesthetic consideration. The room layout features a three-zone division: “work-rest-washroom,” with flexible separation between zones achieved through adjustable glass partitions and lighting systems.
The desk area is designed based on extensive ergonomic data: the desk height is 75 centimeters, the chair offers seven-stage adjustment, and the reading light's optical system ensures even, glare-free illumination. The power network is meticulously planned, with USB-C fast charging ports, international standard outlets, and network ports arranged in a triangular configuration, making them easily accessible from any seating position. Wall-mounted wireless charging pads and Bluetooth sound systems seamlessly integrate technology into the user experience.
The bathroom space showcases the ultimate pursuit of engineering aesthetics. The shower area features a hidden drainage design, with a water flow rate of 18 liters per minute yet no noise; atomized glass can instantly switch between transparent and frosted, balancing function and privacy; the smart toilet integrates multiple features such as an antibacterial seat, automatic opening/closing, and air purification. These technical details are not ostentatious, revealing their value only when needed.
The intelligent system acts as the room's invisible butler. Through a custom app, guests can control all devices in the room, and the system even learns usage habits and automatically optimizes environmental parameters. When the outdoor temperature rises, the curtains close in advance; detecting a guest falling asleep, the lights slowly dim; during morning wake-up, the curtains gently open according to a preset brightness curve. This ability to dialogue with the environment transforms the guest room from a static space into a living place. The Sky Bar on the 50th floor is not just a restaurant but a spatial installation that redefines the dining ritual. The 270-degree panoramic view situates the dining experience against the city's backdrop, with the day-night transition of Jinling city becoming the perfect accompaniment to the meal.
The culinary team adopts a “localized globalization” creative concept. The exquisite knife skills of Huaiyang cuisine meet molecular gastronomy techniques, and traditional Jinling ingredients are reborn through modern cooking methods. A simple Yuhua Stone Tangyuan features a wrapper made of a composite of glutinous rice and bamboo charcoal powder, with a filling of slow-cooked osmanthus red bean paste, offering a sensory and aesthetic experience that subverts traditional perceptions.
Dining service adheres to the principle of “restrained attention.” Servers possess precise observation skills: refilling water when the glass is one-third full, replacing plates before they cool, subtly appearing before guests even look for assistance. This service rhythm is not rigid timing but based on a deep understanding of the dining process. The hotel's wellness center is built upon a systematic analysis of modern human physical needs. The gym equipment is arranged according to a “warm-up-strength-cardio-stretching” exercise logic, with disinfectant and usage guides provided next to each piece of equipment. The swimming pool employs an all-day water quality monitoring system, with real-time display of parameters such as pH, residual chlorine concentration, and turbidity, and the water temperature is precisely controlled at 28 ± 0.5 degrees Celsius.
The spa center combines traditional wellness wisdom with modern technology. Meridian detectors analyze the body's condition through bioelectrical signals, and therapists customize personalized plans accordingly. From essential oils extracted from local Nanjing herbs to massage techniques adjusted seasonally, every detail reflects a deep understanding of physical and mental balance.
In terms of hygiene management, the hotel has established a set of almost stringent micro-standards. The cleaning team uses a color-coded system: red cloths for bathrooms, blue for glass, and green for furniture surfaces. After each guest room is cleaned, the supervisor uses a UV light to inspect high-touch areas and a *** to wipe hidden corners.
Leaving the G Hotel Golden Eagle World, the deepest feeling is not having stayed in a luxurious room, but having experienced a new possibility – how people can establish a harmonious relationship with architecture, the city, and nature in the vertical space of a modern metropolis. This hotel proves that height can be used not only to display power but also to create contemplation; technology can not only improve efficiency but also enhance experience; and service can not only meet needs but also inspire imagination.
At 368 meters in the sky, the G Hotel Golden Eagle World not only offers a bird's-eye view of Nanjing but also establishes a new horizon for examining modern life. Here, luxury is no longer an accumulation of material possessions but the freedom created through a precise system; no longer a display of status but the physical and mental relaxation obtained within order. This is perhaps the most precious value of this hotel: the *Kuromi* service is excellent! It allows every guest, above the clouds, to find their own horizon.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for sharing your comprehensive and in-depth experience and high praise of Nanjing Golden Eagle World G Hotel! We are honored to present you with a modern travel and accommodation model that integrates order, aesthetics and service philosophy, and we are pleased that you can perceive the hotel's dedication and professionalism from multiple dimensions such as architecture, service, guest rooms, dining and wellness. From the reimagined urban perspective of the 200-meter-high sky bridge and the tranquil lobby inspired by Yuhua stones, to the smooth and natural service of the concierge team, the efficient and comprehensive check-in process at the front desk within 3 minutes, and the turndown service adhering to the "minimum intervention principle," we always use "timing" and "appropriateness" as the core of our service grammar, making care imperceptible. The three-zone functional division of over 400 panoramic guest rooms, the ergonomically designed office layout, the aesthetically pleasing bathroom spaces, and the "conversational" intelligent system perfectly combine functionalism with technological warmth. The "localized global" cuisine and "restrained attention" dining service at the 50th-floor rooftop bar transform dining into a ritual that combines visual appeal and gustatory delight. The scientifically designed layout of the health and wellness center, the fusion of tradition and technology in the spa, and the stringent hygiene standards down to the smallest detail all contribute to safeguarding your physical and mental comfort and safety. We especially thank you for your recognition of Kuromi's service; it is a vivid testament to our team's professionalism. Our greatest motivation is to enable you to find your own horizon 368 meters above the ground, and to achieve physical and mental relaxation within order. We will continue to refine every detail, and look forward to your return to embark on a harmonious journey of living in the clouds!
Siyueqingcheng
Deluxe Room (2 beds)
Stayed in Nov 2025
Family
13 review
10/10
Outstanding
Posted on Dec 14, 2025
The presence of G Hotel, Golden Eagle World Nanjing, redefines the possibilities of urban high-rise living. This hotel, located within a landmark building in Hexi New Town, offers guests a magnificent bird's-eye view of Nanjing with its unique architectural design – three interconnected towers and a 200-meter skywalk. It also sets new industry benchmarks in service, environment, facilities, and hygiene.
The hotel's service philosophy is built on a precise understanding of "propriety." The concierge team demonstrates professionalism in anticipatory service, from the subtle adjustment of their wrist angle when taking luggage to the umbrellas thoughtfully placed at the entrance on a rainy day; every action is meticulously considered. The check-in process at the front desk is efficient and smooth. Staff quickly complete formalities while accurately identifying guest preferences and seamlessly integrating them into subsequent services. The turndown service is particularly intelligent; attendants tidy only where necessary: charging cables are neatly bound with leather straps, scattered documents are gathered to one side, and the air conditioning is adjusted according to the temperature difference between indoors and outdoors – finding a perfect balance between convenience and respecting privacy. This unobtrusive attentiveness is precisely what seasoned travelers value most.
The hotel's environmental design ingeniously blends Nanjing's historical heritage with modern aesthetics. The lobby, inspired by Yuhua stones, features soft color transitions and flowing curves that create a serene and expansive atmosphere. Over 400 panoramic guest rooms transform the cityscape into a dynamic scroll; whether it's the morning river waves or the neon lights at night, they become the room's natural decor. The most stunning feature is undoubtedly the 200-meter high-altitude skywalk. Walking through it feels like being in the clouds, where the modern prosperity of Hexi New Town and the outlines of distant mountains converge, achieving a dual elevation of physical height and aesthetic experience.
The hotel's facilities fully embody the concept of technology serving life. Guest rooms offer comprehensive control over lighting, curtains, air conditioning, and other systems via a mobile app. Thoughtful amenities include JBL wireless charging speakers and smart toilets. The Sky Bar on the 50th floor not only offers Michelin-level dining but also boasts a 270-degree panoramic view, elevating the dining experience to an art form. The fitness center's equipment is impeccably maintained, and the infinity pool seems to float in the air. These facilities are not merely stacked but are based on a profound understanding of modern travel and living needs.
Hygiene standards are the hotel's most solid foundation. From the lobby to the guest rooms, every corner can withstand the most discerning eye: air conditioner filter screens are changed weekly, bedding consistently uses high-quality pure cotton and undergoes strict disinfection, there is no mildew on bathroom silicone seals, and even the curtain track crevices are spotless. The professional cleaning team uses a color-coded rag system and UV disinfection procedures. These unseen details provide the most reliable barrier for guest safety.
At G Hotel, Golden Eagle World, luxury is not a ostentatious display but a dedication and persistence immersed in every detail. It allows guests, 368 meters above ground, not only to enjoy a visual feast overlooking the city – and Kuromi's service is excellent! – but also to experience a calm, reliable, and respectful philosophy of living. Perhaps this is the most essential core of modern luxury.
Original textTranslated by Google
Response from Property: 尊敬的客人,衷心感謝您對南京金鷹世界 G 酒店的深度解讀與高度讚譽!我們深感榮幸能以獨特的建築形態與全方位的優質服務,重新定義城市高空旅居的可能,為您樹立滿意的行業標桿。很高興您能認可我們以 “分寸感” 為核心的服務哲學:禮賓團隊的預見性貼心舉措、前台高效且能捕捉需求的入住服務、兼顧便利與私隱的夜床服務,這份不打擾的周到,正是我們為成熟旅客量身打造的關懷;也欣慰酒店融合金陵底藴與現代美學的環境能打動您,雨花石靈感的大堂、全景客房的流動景緻、200 米高空連廊的雲端體驗,實現了物理高度與審美體驗的雙重昇華;而科技賦能的完備設施、嚴苛到角落的衞生底線,更是我們守護您居停舒適與安全的堅實根基。特別感謝您對庫洛米服務的肯定,這是團隊專業素養的有力彰顯。能讓您在 368 米高空收穫視覺盛宴與沉穩可靠的旅居哲學,體悟現代奢華的本質內核,是我們最大的榮幸。我們會持續堅守這份專注與堅持,期待您的再次蒞臨!
Guest User
Deluxe King Room
Stayed in May 2025
Couple
7 review
9.0/10
Great
Posted on Jun 29, 2025
INCREDIBILE hotel, the view is breathtaking, the room is very big, modern, clean, you really feel like a VIP. Absolutely recommended!
Response from Property: 尊敬的客人,感謝您為南京金鷹世界 G 酒店點亮「超讚」認證!得知高樓層客房的震撼景色讓您直呼「美得窒息」,寬敞現代的空間與潔凈環境更讓您收穫「貴賓級」體驗,我們倍感欣喜 —— 這份「絕對推薦」的熱忱,正是對我們空間美學與服務品質的最高褒獎!
xBernardx
Family Room With River View
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 25, 2025
The stay is awesome.
Thanks to kuromi liu whom help us with a delivery package.
The lobby team whom help us with dianping delivery.
The housekeeping team is good with their job.
Thank you.
Response from Property: 尊敬的客人,感謝您選擇南京金鷹世界 G 酒店並分享這份充滿暖意的入住體驗!得知 kuromi liu 為您貼心配送包裹,大堂團隊協助處理大眾點評訂單,客房服務團隊以出色表現守護您的旅居時光,我們由衷感動 —— 每一次需求的響應,都是團隊踐行「以客為親」服務理念的真實寫照。
Josseline
Deluxe King Room
Stayed in May 2025
Business traveller
3 review
10/10
Outstanding
Posted on Jun 15, 2025
The bedroom is very good with good view and we got upgrade for free the service is so nice too especially the staff name kuromi!!!
Good location right next to a mall that has everything. Air conditioning is not turned on during November so the room is very warm and the temperature is just super uncomfortable
Response from Property: 尊敬的客人:衷心感謝您的客觀反饋!您對酒店優越位置及周邊便利配套的認可,我們倍感欣慰,也對 11 月房間因空調未調節導致温度不適的體驗深感抱歉。我們已第一時間同步工程與客房團隊,優化季節交替期的空調調控標準,後續會提前根據氣温調整室温,同時為客房配備靈活調温方案,確保入住舒適度。下次您再來,我們會提前為您調試好房間温度,預留心儀房型。
SE_HUN
Deluxe King Room
Stayed in May 2025
Family
7 review
10/10
Outstanding
Posted on Jul 1, 2025
Excellent Service by Manager Pan!
Manager Pan provided outstanding service during our trip. He was professional, attentive, and went above and beyond to ensure a smooth experience. Highly recommend! Thanks, Ctrip!
Response from Property: 尊敬的賓客,您好!感謝您對潘經理服務的認可與推薦!他專業細心的服務態度,正是我們始終堅守的職業準則。您旅途的順利與滿意,是我們最大的追求。已將您的讚許傳遞給潘經理,相信他會以此為激勵,繼續為每一位賓客提供卓越服務。期待未來能再次為您的旅程保駕護航,祝您生活愉快!
Guest User
Deluxe King Room
Stayed in Nov 2025
Family
2 review
10/10
Outstanding
Posted on Dec 23, 2025
Fabulous service, and there was a free upgrade!
Response from Property: 尊敬的客人,感謝您的好評!很高興優質的服務能給您帶來舒心體驗,免費房型升級也是我們的一份小小心意。我們始終用心打磨每一處細節,衹為讓您的旅途更添驚喜。期待您下次光臨,繼續為您提供高品質的旅居服務!
Guest User
Mountain View Twin Bed
Stayed in Apr 2025
Couple
1 review
7.5/10
Posted on May 22, 2025
Acceptable but not outstanding, especially from a service standpoint. Staff were mostly standoffish and very unwilling to discuss anything outside of the script. For example, I asked if it were possible to have a late check out (I wanted to check out at 3, the standard time is 2); the front desk told me that all check out time is 2pm and cannot be changed. Absolutely no attempt to check if the room was immediately required or if anything can be done, for a single hour difference…. Like I said, acceptable but not outstanding.
We to the the bar on my first evening and was told I have to sit at the bar as I was on my own (white, male). The following two customers were also on their own, but female and Chinese, and they could sit wherever they wanted. Not quite sure why the difference in treatment.
Response from Property: Dear guest, thank you very much for choosing to stay at G Hotel Nanjing and for your candid feedback regarding the issues you encountered during your stay. We deeply apologize for the indifferent service, miscommunication regarding late check-out, and discrepant seating arrangements at the bar. These issues are in stark contrast to our commitment to meticulous, inclusive, and compassionate service, and we sincerely apologize for the discomfort you experienced during your stay.