Guangxi Jinhua Hotel (Nanning Chaoyang Square Subway Station District Government Branch) Reviews

Response from Property: Dear guest, we are very sorry that we have not been able to bring you a satisfactory experience. If you encounter any problems during your stay, you can contact the hotel front desk or housekeeping at any time. We are on duty 24 hours a day and will handle it for you in time. Thank you very much for your feedback. After seeing your review, we will immediately report it to the relevant departments and find out the problem and cause. However, because we cannot see the specific room number and situation, we need to investigate one by one. If we find any problem, we will rectify it as soon as possible. . We hope to have more opportunities to serve you. We will work harder and attentively to bring you a more comfortable experience. We look forward to welcoming you again.

Response from Property: We are deeply shocked and aggrieved after reading your review. We hope you can understand the objective situation: Our hotel is a traditional brand hotel. It underwent a new renovation and upgrade at the end of 2020, and the software and hardware of the guest rooms have been updated. Improvement, the guest rooms are also built according to the standard guest room area of ​​23-28 square meters, and relevant information is posted online. The executive king bed room you are staying in is the hotel's best-selling room type and is generally welcomed and recognized by guests. If you encounter any problems during your stay, you can call the hotel front desk or housekeeping department as soon as possible, and we will go to solve it for you immediately. On that day, the hotel did not receive your feedback about the clogged sewer in the bathroom. The hotel staff did not find the clogged sewer when cleaning. After you left the hotel, subsequent guests did not report the problem. On the same day, you complained to the hotel front desk that dirty tableware and clean tableware used in the restaurant were not placed separately, and there were no fried vegetables. You also complained to the platform customer service and requested a 25 yuan reduction in the breakfast fee. The front desk staff took the complaint seriously after receiving the complaint. Immediately go to the restaurant to check. The fact is that the dirty tableware used in the restaurant is placed separately on the dining cart where the tableware is collected and placed in the corner, while the clean tableware is neatly placed in another independent area for easy access by guests; There are still two types of fried vegetables available for consumption. The hotel breakfast is a buffet style, mainly Chinese meals, including meat buns, steamed buns, fried dough sticks, steamed dumplings, boiled eggs, fried eggs, Malay cakes, sweet potatoes, corn, meat porridge, white porridge, beef brisket soup noodles, fried noodles, Stir-fried green vegetables, stir-fried cauliflower, boiled pumpkin, fruits, milk, drinks and more than ten varieties. Although your complaint is not consistent with the facts, and although you have already eaten, from the perspective of service, the hotel did not argue with you, but sincerely apologized to you and refunded you the breakfast fee of 25 according to the front desk price. Yuan (the actual breakfast cost you pay online is 20 Yuan).

Response from Property: 尊敬的貴賓，很高興酒店能給您此次出行帶來如此滿意的體驗，感謝您對我們工作的認可，酒店鬧中取靜，雖處市中心，但環境怡人，另外酒店內還配有大型停車場，住店客人都可免費停車，客房也於2020年進行了全新裝修升級，來我們酒店入住的客人都感覺到舒適温馨呢。我們也衷心期待您的再次光臨哦~

Response from Property: 尊敬的賓客：感謝您入住廣西錦華大酒店並花費寶貴的時間給予評價，對於給您帶來的問題深感抱歉，近期天氣氣温比較低，如您覺得被子有點薄可用房間電話致電前台或客房反饋，我們會幫您多備一床被子或給您提供取暖設備噠，酒店真心的希望每一位來店的客人都能住的舒心，所以一定會盡力解決您的困擾。衞生間問題也可跟前台反饋，我們會安排工程部人員上去幫您檢查檢修，如實在無法處理可幫您更換房間。另外也很感謝您對我們前台小姐姐的認可，我們服務的初衷就是為了讓客人來店能感受到家的温暖，加上酒店地理位置優越，距離市中心三街兩巷、中山路、科技館都很近，一定會是客人出差或出遊的首選，很高興您選擇了我們酒店，我們會繼續提升品質，真誠地期盼您的再次光臨！祝您新的一年天天開心，萬事順意。

Response from Property: Dear guests, thank you for your appreciation and affirmation of Jinhua Hotel. As you said, our hotel has been newly upgraded and renovated in 2020. It has simple and warm rooms and a free self-service laundry room. , Three Streets and Two Alleys, and Zhongshan Road Food Street are very close. The hotel has its own large free parking lot, and the bus station is at the door. The hotel has a beautiful environment. We sincerely look forward to your visit again and wish you a happy life.

Response from Property: Dear guest, thank you for your careful review! You must be a very tasteful person! Our hotel is equipped with a large parking lot with 130 parking spaces, which can solve parking problems for guests and make them live more at ease. The hotel is located in a central location, but it is also quiet amidst the hustle and bustle. It provides convenience for guests in terms of transportation and travel, and provides a quiet and comfortable environment for guests in terms of check-in experience. We believe that guests are family members, so we will take care, caring, considerate care, and warmth for everything you stay in the room. This is the most sincere gift from every Jinhua staff. Here, we will continue to use kindness as always. A smile welcomes you again, thank you!

Response from Property: 親愛的客人，感謝您真誠的評價，很開心錦華能給您帶來如此舒適的體驗，我們酒店始終堅持秉持着以客人住得舒適為首要前提，用心服務好每一位客人，客房2020年也進行了全新裝修，所以房間都很新，地毯也是很有特色的哦。期待您下次的光臨，我們會不斷的提升酒店的各項標準，給親愛的你們帶來更多優質的服務。

Response from Property: 尊敬的客人您好!感謝您的光臨，同時也真誠感謝您對我們的喜愛和認可，讓客人享有美好入住體驗是我們義不容辭的責任，酒店已於2020年重新裝修，客房都非常新呢，地理位置優越距離市中心三街兩巷中山路美食街都很近，能得到您的讚許我們深感榮幸，同時我們也更有動力繼續前行，希望能有更多為您服務的機會!

Response from Property: 尊敬的客人您好!感謝您的光臨，同時也真誠感謝您對我們的喜愛和認可，讓客人享有美好入住體驗是我們義不容辭的責任，酒店已於2020年重新裝修，客房都非常新呢，地理位置優越距離市中心三街兩巷中山路美食街都很近，能得到您的讚許我們深感榮幸，同時我們也更有動力繼續前行，希望能有更多為您服務的機會!

Response from Property: 尊敬的賓客：感謝您的入住，很抱歉此次入住的房間出現了地漏堵塞的問題，入住期間如發現問題可致電前台，我們會馬上安排工作人員上去幫忙維修恢復正常，或可幫您調換房間，我們一直視賓客為我們的家人，所以遇到問題一定積極處理，讓賓客感受到我們的熱情和服務。衷心期待您的下次光臨，我們定會讓您滿意，祝您生活愉快~

Response from Property: Hello, dear guest! Thank you very much for your stay and appreciation! I am very happy to bring you a good time for your trip. Your appreciation is a great encouragement to the hotel, and it is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. The hotel has been renovated in 2020. The simple and warm rooms are often praised by guests, not to mention the excellent location. We look forward to your coming again with your family! Welcome to come back again and wish you a happy life!