Shuian Lakeside Hotel

It was lovely staying at the lakeside hotel, which is at the heart of the Ita Thao village. The proprietors were friendly and welcoming and had incredible local knowledge including exclusive deals for local excursions when booked through the hotel. The self service breakfasts were simple (very typical of ********* breakfast) but of high quality and extremely well cooked.

The hotel was not good. The over all vibe is old and not clean. I feel like this is not like a hotel but a mom and pop. There were karaoke near the hotel, the music was loud and they sang from 5pm to 10pm….. can’t go to bed early after a long day….. I probably won’t book this hotel again. One day tour at Sun moon Lake is good enough.

The hotel is close to the lake and Main Street, parking lot takes 5 minutes walk from hotel but overall is ok.

Very nice hotel. Hosts are friendly and helpful. The room has a very nice view facing the lake. Bfast is fine. Walk only few minutes to the food and souvenirs area.

From the beginning, it was far too disorganized. We arrived at the hotel and they couldn’t find my reservation. The lady at the front desk, who didn’t speak a single word of English, showed me a handwritten notebook and wanted me to look for my own name in it—written in Chinese. Communication with the staff was impossible. They should have at least basic training to communicate in English, especially since this is quite a touristy destination. We arrived around 10 a.m., and the room wasn’t ready, so we left our things. We could barely choose the room we wanted. Surprise! When we came back to check in, the room we had chosen was no longer available. So they gave us the other one. The shower didn’t work and only a few weak streams came out. A kind gentleman showed us another room, but it was of a lower category than the one we had booked. It was not a very pleasant experience, especially after staying in places with true service-oriented hospitality. All in all, I wouldn’t recommend this hotel if you’re staying in Sun Moon Lake. There are much nicer hotels around.

Good location on Sun Moon Lake. Very friendly staff. Breakfast was somewhat limited.