Hotel Diamond

Very weak breakfast. Terrible cleaning. There was hair on the sheets. Bathroom with bad smell.

The boss is very welcoming and the breakfast is also good

Very well received

I had booked a deluxe single room, but got a "normal" single room. This room was more of a broom closet :( Also the cupboard was broken, the frame of the room's door was damaged, the headboard of the bed was no longer firmly connected to the rest of the bed, no table, no chair, there was an almost constant smell of sewage/feces. My comment regarding the deluxe single room I had booked was answered by the hotel with "we're fully booked anyway" and *******'s efforts didn't help either, as no one from the hotel thought it necessary to answer the phone :(

I had already paid with the agency and they made me pay again telling me it was the tourist tax they cheated me of €55 a real scam 55 for 3 people they cheated us of €165 and it's a shame

The positive note is definitely the location, excellent for visiting Naples. The welcome boy is also kind. For the rest, I don't know where they took the photographs illustrating the hotel, because I found something else. Hair dryer not working, bad cleaning.

Our first visit to Naples and we stayed at this hotel on a bed and breakfast basis. The first day, when asking about the breakfast schedule, they tell us that they do not offer breakfast. We spoke with the hotel manager and he told us that they have not provided breakfast since 2021, and they did not give us a solution, however, they had charged me for that service and continue to offer it on the web. We had to leave early every morning to find cafes near the area to be able to continue with the schedule of excursions that we had scheduled. If I had known, I would have booked another hotel if they offered it. The area behind the hotel is a dangerous slum. Cleanliness is conspicuous by its absence, the toilet was dirty and water came out from underneath, the shower… we showered with a trickle of water, it didn't come out anymore. The moldy artichoke. The ceiling full of humidity and cobwebs. We didn't want to ask for anything else after seeing the attitude of the staff, who didn't speak a language other than Italian either. The photos on the web do not correspond to reality. In short, a scam. Totally discouraged.