Villa Elisio Hotel & Spa

Room very spacious, service was good, small selection of pastries for breakfast but quite filling. Lobby area have some kind of funny sewage smell.

It was a little difficult to find the hotel as it is hidden behind buildings along the Main Street. Was a small narrow road to get to the hotel. But once you get to the hotel everything is amazing! The hotel and rooms are beautiful and clean, with a grand winding stairwell as a signature. The breakfast has really great selection and of high quality. The staff provided awesome service!

The hotel is in a quiet area but still fairly accessible. The room was spacious clean & well equipped. Davide the manager was very helpful & went above & beyond to get us out of a logistical problem.

Big problem with the air conditioning. It was not on when we entered the room. My husband asked the front desk how to turn it on. We followed their instructions. We went out exploring the city for approximately 5 hours. When we returned at 10 pm our room was still hot and the air conditioning was not running. I went to the front desk for help and was told I had to wait 30 minutes. I explained we had to be at the airport at 4 am and needed to get to sleep. After arguing back and forth she did agree to check it. She walked in our room felt to see if the air was working and found out it did not work. I asked to be moved to a room that had air conditioning working. She said they not no rooms ava. I looked on the internet an found they had 5 rooms still available that night. She reluctantly agree to move us. Unfortunately the new room did not have air conditioning working either. By this time it was close to midnight. We gave up and took a cold shower and tried to get some sleep. The female staff member lied to me and didn't seem to know how to handle the situation. I asked for a supervisor and her name and was denied both.