1 Chome-1-2 Igodai, Narita City, Chiba Prefecture, 286-0035, JapanView hotel details
Check available rooms for your travel dates
We Price Match
1 night
Guest Reviews of Narita U-City Hotel
8.8/10
Very good
509 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities8.4
Service9.0
Cleanliness8.8
Filter by:
Sort by:
All reviews(509)
Positive reviews(495)
Reviews with photos/video(148)
Convenient location(111)
Easy to get around(98)
Offers pick-up/drop-offs(93)
Close to airport(83)
Friendly front desk staff(15)
Strange smell in room(13)
Delicious breakfast(12)
Stayed multiple times(6)
Negative reviews(14)
Anonymous User
Twin Room Smoking
Stayed in Dec 2025
Family
7 review
10/10
Outstanding
Posted on Jan 13, 2026
Very close to JR Narita Station & Keisei Narita Station. Easy access to trains and airport. Close to Omotesando Street, shops and local sight like Naritasan Shinshoji Temple.
Response from Property: Thank you for choosing Narita U-City Hotel. We are very pleased that you appreciated our convenient location from JR Narita Station and Keisei Narita Station, our access to the airport, and your interest in nearby sightseeing spots such as Omotesando and Naritasan Shinshoji Temple. We will continue to strive to provide a hotel where you can stay comfortably and with peace of mind. We hope you will use our hotel again when you visit Narita.Narita U-City Hotel Front Desk Manager
Guest User
Twin Room Non smoking
Stayed in Sep 2025
Travelling with friends
1 review
7.0/10
Posted on Oct 29, 2025
The location a bit far from train station, the building quite old but well maintain.
Service are good and the staff are very friendly.
Response from Property: Thank you very much for using Narita U City Hotel. We apologize for any inconvenience caused by the age of the building, but we are very honored to receive your kind words about the cleanliness and the service provided by our staff. We will continue to strive to maintain our facilities and improve our services so that you can enjoy a comfortable stay. We hope you will use our hotel again when you visit Narita.Narita U City Hotel Front Desk Manager
Guest User
Single Room Smoking
Stayed in Dec 2025
Business traveller
2 review
8.5/10
Very good
Posted on Jan 26, 2026
The hotel is a bit far from Keisei Narita Station, but closer to JR Narita Station, with several convenience stores and eateries nearby. Inside, it's a typical Japanese business hotel. A big plus is that the bathroom amenities are fully stocked. The smoking room, however, had a noticeable smoke smell. It's a good choice for those catching an early flight from Narita Airport the next morning, as it's only about an 8-minute train ride to Narita Terminal 2.
Original textTranslated by Google
Response from Property: Thank you very much for staying at Narita U-City Hotel. We are very pleased that you appreciated our location from JR Narita Station, the convenience stores and restaurants in the area, and the amenities. However, we apologize for the unpleasant smell in the smoking room. We will take this into consideration for future facility management and improvements. We are also very happy that you found the information useful for accessing Narita Airport during your stay before your departure. All of our staff will continue to strive to be a hotel where you can stay with peace of mind. Please use our hotel again when you visit Narita. We look forward to welcoming you again. Front Desk Manager, Narita U-City Hotel
Guest User
Twin Room Non smoking
Stayed in Jun 2025
Travelling with friends
2 review
10/10
Outstanding
Posted on Aug 11, 2025
Good location near the train station.
Clean rooms with full amenities.
Reasonable price.
Response from Property: Thank you very much for using our hotel. We are very honored to receive your kind words about the location, rooms, and price. We will continue to strive to improve our services so that you can enjoy a comfortable stay. All of our staff look forward to welcoming you back.Front Desk Manager, Narita U-City Hotel
Guest User
Single Room Non smoking
Stayed in Dec 2025
Solo traveller
5 review
9.5/10
Amazing
Posted on Jan 9, 2026
The location is perfect for my one night flight transfer stay. Staffs are friendly and knowledgeable. The building is kind of old, the airport shuttle schedule is not so friendly to me.
Response from Property: Thank you for staying at Narita U-City Hotel. We are very pleased that you appreciated the location and the staff's service during your stay during a flight layover. However, we regret that we were unable to meet your expectations regarding the age of the building and the airport shuttle bus schedule. We will use your feedback to improve our services in the future. We will continue to strive to be a hotel where everyone can stay comfortably and with peace of mind. We hope you will use our hotel again when you visit Narita.Front Desk Manager, Narita U-City Hotel
Lu, C.H.
Single Room Smoking
Stayed in Jul 2025
Solo traveller
89 review
9.0/10
Great
Posted on Aug 14, 2025
I like the hotel, because it's located by the JR and Keisei rail stations.
Response from Property: Thank you for staying at Narita U-City Hotel. We are very pleased to hear that you were satisfied with the location of our hotel. Located very close to JR Narita Station and Keisei Narita Station, it is convenient for sightseeing, business, and airport access. Please stop by again the next time you visit Narita. All of our staff look forward to seeing you.Narita U-City Hotel Front Desk Manager
Guest User
Triple Room Non smoking
Stayed in Dec 2025
Family
1 review
9.5/10
Amazing
Posted on Jan 4, 2026
Great Location! Near Train Station,
Clean and well amentities hotel.
Suggest have more machines for laundry as need to queue and wait for at lest 4 hours for laundry and every night is crowded.
Response from Property: Thank you very much for using Narita U City Hotel. We are also very pleased to receive your kind words about the location, cleanliness, and facilities. However, we sincerely apologize for the long wait time for the washing machines in the hotel. We apologize for any inconvenience caused, especially during busy times. We will take into consideration your valuable opinion that "we would like more washing machines" when considering future facility improvements. We will continue to strive to improve our service and environment, aiming to be a hotel where you can stay even more comfortably. We hope you will use our hotel again when you visit Narita.Front Desk Manager, Narita U City Hotel
Anonymous User
Semi-Double Room Non smoking
Stayed in May 2025
Family
3 review
8.5/10
Very good
Posted on Jun 23, 2025
Good hotel. Free shuttle to Narita Airport. Location a bit confuse if you're coming by Kesei Liner
Response from Property: Thank you for staying at Narita U-City Hotel. We are very pleased that you rated our hotel as a good one and that you were satisfied with the free shuttle service to Narita Airport.We also take your feedback that the location was difficult to find when using the Keisei Line seriously, and will endeavor to improve our guidance in the future. We will continue to strive to provide you with a comfortable stay, so we look forward to welcoming you again.Front Desk Manager, Narita U-City Hotel
Sam Sentshi
Single Room Non smoking
Stayed in Nov 2025
Solo traveller
35 review
8.0/10
Very good
Posted on Dec 26, 2025
This hotel is ideal for travelers catching an early flight from Narita the next morning. The rooms are standard business hotel style, and there are many small eateries near the station. There's even a shop diagonally opposite the hotel that sells discounted bento boxes in the evening. If you want to spend half a day exploring the surroundings, I recommend taking a stroll through the Edo-style neighborhood.
Original textTranslated by Google
Response from Property: Thank you so much for staying at Narita U-City Hotel. We appreciate your feedback on the hotel's convenience, especially for guests arriving on early morning flights, and for sharing information about nearby restaurants and walking routes. We will continue to strive to provide you with an even more comfortable stay. We look forward to your next visit to Narita U-City Hotel. Narita U-City Hotel Front Desk Manager
Guest User
Single Room Non smoking
Stayed in Nov 2025
Travelling with friends
3 review
10/10
Outstanding
Posted on Jan 6, 2026
Good, and very comfortable and convenient. It only takes ten minutes to get to the narita airport by train.
Response from Property: Thank you very much for staying at Narita U-City Hotel. We are very pleased to hear that you had a comfortable stay and that you were satisfied with the location and access to Narita Airport. We will continue to strive to be a hotel where everyone can stay comfortably and with peace of mind. We hope you will use our hotel again when you visit Narita.Narita U-City Hotel Front Desk Manager
Guest User
Single Room Smoking
Stayed in Jun 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Jul 17, 2025
Fulfil all expectations......for the first time traveller to Narita - Japan
Response from Property: Thank you very much for your kind comment.We are truly honored to hear that our hotel was able to fulfil all expectations for your first visit to Narita, Japan.It is our sincere hope that your stay was both comfortable and convenient, and we are delighted to have been a part of your journey.We look forward to welcoming you again in the future.Front Desk Manager, Narita U-City Hotel
Guest User
Semi-Double Room Non smoking
Stayed in May 2025
Solo traveller
14 review
10/10
Outstanding
Posted on Jun 8, 2025
great location next to the station.
cool retro tech.
good breakfast.
incredibly friendly english-speaking staff.
Response from Property: Thank you for staying at Narita U-City Hotel. We are very pleased that you appreciated our location, breakfast, and the service provided by our staff. We will continue to strive to provide comfortable, warm service. All our staff look forward to welcoming you back.Front Desk Manager, Narita U-City Hotel
Guest User
Triple Room Non smoking
Stayed in Nov 2025
Family
2 review
4.0/10
Posted on Dec 5, 2025
The hotel is extremely outdated and still uses old-style keys. The location is confusing and hard to find. They didn’t provide bottled water and told us to drink tap water. The free shuttle service also starts only at 7 a.m., making it useless for travelers with early flights. Overall, I wouldn’t recommend this hotel.
Response from Property: Thank you for choosing Narita U-City Hotel. We also apologize for any inconvenience caused with regard to facilities and access. We have taken your comments regarding the room keys, the age of the building, the bottled water information, and the shuttle bus operating times very seriously and will use them to make future improvements. We will continue to strive to provide an even more comfortable hotel experience. We hope you will use our hotel again when you visit Narita.Narita U-City Hotel Front Desk Manager
Guest User
Single Room Smoking
Stayed in May 2025
Business traveller
56 review
10/10
Outstanding
Posted on Jun 13, 2025
Despite its age, the hotel is spotlessly clean. Its location is excellent, just a 5-minute walk from the JR station and centrally located in Narita City. There are plenty of restaurants clustered nearby, making it very convenient to find a place to eat.
Original textTranslated by Google
Response from Property: Thank you for staying at Narita U City Hotel. While we cannot deny that the facilities are a bit dated, we are pleased to hear that they are very clean. We are also pleased to hear that you are satisfied with the hotel's location and surrounding conveniences. We will continue to work hard to provide you with a comfortable stay. Please come again. Front Desk Manager, Narita U City Hotel
Anonymous User
Semi-Double Room Non smoking
Stayed in Dec 2025
Couple
5 review
10/10
Outstanding
Posted on Jan 2, 2026
Walking distance to narita station and alot restaurant nearby so will never go hungry.
Response from Property: Thank you for staying at Narita U-City Hotel. We are very pleased that you appreciated the convenient location from Narita Station and the restaurants in the area. We will continue to strive to provide a hotel where everyone can stay comfortably and with peace of mind. We hope you will use our hotel again when you visit Narita.Narita U-City Hotel Front Desk Manager