Extended Stay America Suites - Houston - NASA - Johnson Space Center

Extended Stay America NASA provides an experience of welcome consistency. The staff are always pleasant and they don’t hesitate to do their best to attend to my needs without delay.

Refund I stayed three total nights my first night I stayed. I thought I had a working kitchen had a guest over to cook for and couldn’t find out the microwave didn’t work so I had to call the front desk. He said he was going to come check it out and never did 20 minutes later. I called back to the front desk to get them to come check out the microwave and finally did 10 minutes later so after 30 minutes, I waited after the other food was already cooked. He offered to let me go into another room to borrow their microwave. It was very inconvenient. I paid for the room, which should have come with all the amenities and if not, then I should be reimbursed. The second day I went to work and I called the front desk around noon to let them know that the microwave did not work and if they could send somebody in there to fix it, I told them that I would be home around 3 o’clock and to see if they could have it fixed by then I get back at 3 o’clock and nothing has been done with the microwave. It hasn’t even been touched supposedly a work order was put in so I went to the front desk this morning and said something to her about it again and finally on the last day they put in a new microwave. So I just want a refund for my first two nights.

Extended Stay America NASA is a great place to call home when you need a soft temporary landing. I always feel safe and warmly welcomed. I never have a problem or complaint.

Stinky When we got there it smelled strongly of *****. We ended up leaving and staying somewhere else

The Hotel Mgt is not focusing on cleanness and room was not ready, I just book other hotel and did early check out..