Esmeralda Praia Hotel Reviews

I will return to the hotel in the future. There's almost nothing to complain about, except the shower in the bathroom, which is quite weak, but it's worth overlooking.

Excellent stay!

Muito boa estrutura e localizacao, comida boa e atendimento otimo

Hotel com boa estrutura mas deixa a desejar em vários aspectos. O apartamento só era limpo após pelo menos duas solicitações. O banho da noite era sempre frio, pois não tinha água aquecida. No check out cobraram por despesas que não foram realizadas, fazendo extorno do valor cobrado a maior após reclamação.

Comida boa, atendimento mediano, estrutura boa.

As refeições deixam a desejar : não são bem temperadas , falta mais variedades ,os garçons ficam te observando para que você saia logo da mesa acho isso uma falta de etiqueta , o funcionário da recepção foi arrogante comigo . enfim tem algumas falhas ,mas o pessoal da recreação e bem animado.

Tudo muito bom

Foi muito maravilhoso

I was disappointed to see that 90% of the workers were male, like the rest of Natal. While the music was fantastic and we appreciated Maxwel's thoughtful attention, overall, we didn’t find the experience enjoyable. I would not recommend the kid's club for non-Portuguese speakers.

If you value your money and inner peace, do not come here. From the start, the experience was bad. The hotel is in survival mode and do not even turn on air conditioning in the lobby!! This is northeast Brazil in the summer (32ºC / 90ºF) and the lobby is as hot as it could be. This is supposed to be a 4-star hotel. The hotel as a whole is dated, very far from its prime 10 years ago. It requires serious renovation work to come back to life again; given how tightly they’re operating it, I doubt this will happen anytime soon. In the meantime, they sell a false, past image that quickly vanishes the second you enter the hotel. The service team committed a serious mistake that made me rate it the lowest. I requested relocation to a new room (another drama). The told me to wait for a day; in the interim, they assigned my room to someone else and actually provided room keys to them with our things still inside and without telling us beforehand! This is the 4-star hotel they sell. It caused a lot of headache to get a new room. Awful experience. Beach. By the same token, they sell a beach that does not exist anymore. The beach configuration (Ponta Negra beach) completely changed since the sea reclaimed most of the beach (During high tides, there’s no beach left). The preposterous “solution” by the local authorities was to start doing beach landing a few months ago. It is really sad to see the beach like this, it was a wonderful beach for bathing. Now the sea is treacherous and the sea floor is full of stones. Very sad. We had to drive 20 min north to get to a good beach. If I need to drive to go to the beach, what’s the point of getting a seaside hotel like this? If you seek quiet, beware. The quiet rooms are in the back. The more expensive rooms, with direct sea view, are at mercy of very, very loud music and entertainment coming from the pool area. awful. All in all, terrible experience. I’m not coming back and recommend all to not come to this hotel.

Excellent accommodations. Very well trained and attentive staff. Entertainment for children and adults, everything perfect and designed with the well-being of guests in mind. Food of excellent quality and with plenty of variety. I hope to return to Natal and will definitely stay at Esmeralda soon.

Hello!! I would like to thank you for the reception, the service and other services provided! All the staff are fantastic, very polite and welcoming, this made all the difference in our experience. Not to mention the physical structure and food of the place! Great value for money!

First, the room is excellent, very comfortable. Cleanliness is 10. Food, breakfast, lunch, snacks and dinner are 10. Reception From the reception to the simplest employees, the service was very good. Everyone works with a nice face. Congratulations. Pool area is 10. Live music in the afternoon and evening is 10.

The hotel is perfect, super cozy, beautiful decor, large rooms with comfortable beds and pillows, delicious food, excellent kids' space, polite and super lively entertainers, themed nights with live music and helpful and attentive staff, simply the perfect stay, we intend to return to this paradise that is the Esmeralda Praia Hotel ❤️