Hotel Casa Verde

This was the last stop on our Patagonian trip and I was misled by the description, photos, reviews, and price into believing this was a full service hotel. Very far from reality. This is a guest house ran by a Korean couple, mostly for the Korean community, though they claimed that only 10% of their guests are Korean. Bad news for the other 90%. Within 5 minutes of arrival we were told of restricting rules they have for guests, like a curfew at 11:30 pm. Soon after, we were shown the place and realized our comfort and safety were of least concern to them. We were initially given a second floor room and expected to carry our luggage up the stairs, when I requested a ground level room we were discouraged, claiming "it can get noisy", a crazy argument when you are the ONLY guests. It became clear on the last day, when I answered a phone call at 11 pm and was promptly sent a message to be "respectful" and shut up, that the concern about "noisy" was not about our comfort but about the owner's. Certainly the ground floor has a sound problem and an echo. I could clearly hear the conversation between my partner and the owner in the breakfast room from my closed room. When I asked what the breakfast hours are I was told they don't have any, you have to inform them the night before at what time you want breakfast and they will serve you at that time. Again, puzzling, is that supposed to be for our convenience? At first I thought there was poor communication based on their poor language skills (they speak no Spanish at all and broken English, and when I called ahead of arrival, my call was automatically routed to a Korean number and I heard a Korean recording) . What if you wake up earlier or later? The answer came again a few days later, after we had a very long trekking day, and we overslept the 9 am convened breakfast time. We were barely allowed to eat and then informed that they would not again serve us breakfast after 9 am. Recall, they said there are no breakfast hours when I asked, so what was the problem with breakfast after 9? Apparently it disturbed the owner's need for going shopping, as we saw them around 10:30 am return with groceries. A lot of scolding we endured. They lock the door at 11:30 pm, as well as the "lounge", which is actually an outdoor mess room like in a youth hostel, yet they leave the side door open 24/7 and probably much of the day unstaffed there is no staff). A room for two has only one chair, no luggage rack, two tiny 1 gram instant coffee pouches but no sugar, sweetener or creamer. There is shampoo and bath gel but no conditioner. The shower is just a handheld shower located very high, you have to be the right height to fit the shower stream, about 5'8", if you are an average height woman you need to get on your toes to reach it to bring it down and shower with the hand held.. Things are stylish but uncomfortable and unsafe, like the highly polished shower stand floor that is extremely slippery and there

Lee and his wife made our stay here incredible. They were so kind and gave excellent recommendations for shops and restaurants in town. They made the entire process smooth including the airport to hotel transfer, check in, helping coordinate taxis for us, gave advice for our hiking in Torres del Paine and provided wonderful breakfast and amenities. They truly gave us peace of mind on our trip that we were going to be taken care of! HIGHLY RECOMMEND!!

Was greeted by owner/manager. He showed us to our room and was very informative of the area and facilities. Gave us area advice before our arrival that was helpful.

Disappointed and Dissatisfied My experience at Hotel Casa Verde was far from satisfactory. From the moment I arrived, I encountered multiple issues that made my stay uncomfortable and frustrating.First, the check-in process was unprofessional. I arrived around 10 PM, having previously informed the owner via text. However, instead of a warm welcome, I was met with irritation. Despite explaining that I had been hiking in Patagonia (O-Trekking) and didn’t have access to messages, the owner dismissed my explanation and made it clear that my arrival had disrupted his and his wife’s schedule. His attitude was unprofessional, and he offered little assistance.The hotel imposed excessive restrictions. The doors were supposedly locked at all times, and breakfast hours were extremely limited due to staff shortages. The most absurd rule was regarding towel usage—guests were expected not to stain them (e.g., no dirt or lipstick). The owner even complained that his wife couldn’t remove stains and had to use a laundry service, implying it was an inconvenience. When I offered to cover the laundry cost, I later discovered that another guest, not his wife, had actually taken the towels to a local laundry. Throughout my stay, the owner frequently complained about previous guests, describing them as a burden on his business. This negativity only added to the uncomfortable atmosphere. Given the price I paid, I expected far better service and professionalism. I would not recommend this hotel!

This hotel is amazing. The hosts treated us like family. The owner even sat with me for hours and helped me plan the best Patagonia trip.

Great place to stay Great place to stay. Room very comfortable and clean. Mr Lee and wife were very helpful