Holiday Inn Express & Suites NATCHEZ SOUTH by IHG

When we got into our room, we found that the air conditioning unit was leaking and the carpet around it was soaking wet and soggy. After notifying the front desk, we were moved to another room. While the second room was better, the beds were extremely firm and there was visible black mold on the bathroom ceiling. We stayed in that room despite those conditions because we had already been inconvenienced by having to move rooms. When we checked out, we informed the front desk staff again about the leaking air conditioning unit in the first room. She told us that, because of the leak, the room was not supposed to have been occupied at all. She also mentioned in passing that she would be glad when the remodel began so they would not have “these problems” anymore, which honestly made me wonder what other issues guests are dealing with that we did not see. I do not like leaving negative reviews, but this stay genuinely deserved one. No guest should be placed in a room that staff already knows should be out of service, and visible mold in a replacement room is completely unacceptable.

I would definitely NOT recommend this hotel. Rooms are very outdated and nasty. My room was so filthy and dusty. I asked to be transferred to a different room and it was just the same. Mold in bathroom, shower curtain so disgusting and nasty. Hair on my pillows and just full of dust. I was truly disappointed and I will NOT stay here again. Stay here at your own risk!!!!

There had been a water leak just before we arrived so all staff was appropriately focused on remedying the situation.

We reserved a suit but were given double queens no sofa bed. Breakfast was a hour late due loud upset guests, then we charged an additional $25 for we don’t know why? On top of already paid $230, definitely was not like our usual holiday express stays very unsatisfactory stay

This hotel is showing its age and needs a remodel job. It is hard to make a property in this condition look good and clean. The tf was slow to react if they were even at the front desk in the first place. I had to walk around the desk and yell for someone to address my issue. Breakfast was the same old fake omelets, the orange juice ran out and a new sheet never came after requesting one due to water spillage. The final straw before checking out and moving to a Hampton Inn was the water flow was not even the thickness of a pencil, and the shower did not have enough pressure to work properly. Because we had a carload of luggage and two dogs, the decision to move was difficult. We went ahead and moved o the Hampton Inn next door which made the trip more enjoyable.

Nice place. Staff was good. Breakfast was good. Pool closed. No coffee maker in room. Good location. Overall good

There was mold in the shower/tub. There were stains on the carpet in multiple places The location was perfect, nets downtown

Staff was fantastic. The lobby and other areas were clean however the room was not very clean. The bathroom had hair on the vanity and in the bathtub. The shower curtain had a lot of visible dirt on the bottom of it. Plus one or two lights over the sink were out. There was a lot of furniture polish on the furniture. So much that we had to wipe it down before setting anything on it. Carpet needed additional vacuuming.