Hotel Elites Nathia Gali

My stay at Elite Regency, Nathia Gali was a complete nightmare, and not just because of their chaotic parking lot. Upon arrival, the parking was a mess, with cars haphazardly parked and staff indifferent to the disorder. When I returned to retrieve my car a few hours later, it was completely blocked in by other vehicles. This situation was incredibly stressful as my mother, who suffers from multiple health issues including heart disease, diabetes, and high blood pressure, was waiting outside the hotel. She had no choice but to sit on the footpath, unable to enter the hotel or the car. Despite my repeated complaints, the staff were unresponsive and unhelpful. When I asked for the manager, no one came out to address the issue. I had to raise my voice to get the attention of other hotel guests, which finally prompted some staff members to intervene. However, all they offered was a weak apology, claiming there was no immediate solution. After a long and frustrating debate, they eventually managed to move the car that was blocking mine. Beyond the parking fiasco, the in-room services were equally disappointing. The refrigerator was not working, and several other amenities were not up to the mark. For a hotel charging Rs. 26,500 per night, this level of service is unacceptable. The staff's behavior, the management of the parking lot, and the quality of the in-room services were all far below the standards expected of a luxury hotel. I have all the video recordings of the incident as proof, but I am not posting them on social media right now. However, I can do that in the future if necessary. I strongly advise against staying at Elite Regency, Nathia Gali. The experience was incredibly distressing and far from the luxury they claim to offer. Never visit this hotel.