Our recent stay at this property, booked through ***********, was extremely disappointing. Despite positive reviews, we were forced to leave after just one night due to unbearable traffic noise from the nearby main road. The sound of vehicles was so intrusive it felt as if they were driving through the property itself, only subsiding around 11 pm and resuming at 5 am. Although we had booked last minute with a no-refund policy, we approached the owner about a potential refund for the two unused nights, given it was off-season and mid-week. Initially, the owner seemed understanding and offered alternative cottages, but the road noise was audible throughout the property. She suggested we contact *********** directly for a refund to preserve her host rating. Our attempts to resolve the issue through *********** were unsuccessful. The owner stopped responding to their inquiries and, apart from a single text claiming she was overseas and would refund us upon return, ceased all communication with us as well. Despite weeks of follow-up attempts, we received no further response and lost over $500 for the unused nights. While the owner initially apologised for our experience, the lack of follow-through on the promised refund and subsequent radio silence have left us feeling frustrated and misled. I cannot recommend this property, particularly to light sleepers or those seeking a tranquil retreat. Potential guests should be aware of the significant noise issues and the difficulties we encountered in obtaining a refund or honest response when problems arose.
