Victor's Residenz-Hotel Schloss Berg

No 5-stars , No quiet rooms Read all reviews on this hotel before you book here, the number of ‘sorry’ reactions that management has to give to all these reviews are numerous, we would never have booked if we read this beforehand. For those who give this hotel higher scores , go once to a real 5-star hotel and judge again. It’s not because some of your rooms are bigger and with the 5 star specs , that your entire hotel deserves 5 stars. We stayed in a ‘supreme room’ , which turns out to be even smaller than the announced 26m2. And no coffee machine, even no terrace. You expect that in a 5-star available in all rooms, not to get it by paying extra or moving to a higher model. But more important : you cannot sleep in these rooms , because of mobile airco engines in your room which make SO MUCH NOISE that you can’t sleep. Look at the pictures of the sound measurements with or without airco. Even if you switch off your own tool during the night (as suggested by management as the ‘solution’) the unit of the neighbour keeps you awake : constant blowing and every 5 minutes a trembling sound, whole night long. Solution of the management if you complain : ‘move to another room’. In the middle of the night ?? Even that ‘suite’ has got that mobile airco ánd no terrace, see pictures with the red chairs. ‘Solution’ the day after ? 10% discount, yeah right, how more can you say I don’t care and will not solve it. They also claim they can’t install proper built-in equipment , but the picture demonstrates there’s enough space in the ceiling , but of course that costst a lot more than drilling 50 wholes in the wall and put 50 units. Not amused, never again, think twice. PS : the diner in Bacchus was correct, breakfast was good, but we wished the sleeping room we paid for would also be a ‘ruheraum’

Comfy hotel, lots of gold and red and brass. Special interior and not always latest chic, sometimes over the top and from the past century. Yet friendly staff, welcome dring and clean rooms. Mine was towards and basically just above the main entrance, expect noise at night when people stand/smoke outside and cars approach/leave. No airconditioning but at least a fan in the room ;-)

Staff and check in were great with Jacob who welcomed us even though it was super late. Thank you!

Love the hotel but not the ****** Beautiful hotel, reminder us of a cruise ship the decor. Huge rooms great staff The only weird thing is that you are in the most beautiful setting in this castle like hotel and then they have a ****** in the parking lot Doesn’t really match the vibe of the town and hotel.

I had high expectations of this hotel and restaurant and so did my colleagues with whom I had planned a dinner. Let me start with the reception. The lady behind the desk was clearly new to the organization but that is not a problem. What was a pity was that her colleague did not help her so she had to ask questions all the time. I was also not shown the way to the elevator and further information about swimming pool, breakfast etc. was missing. The room ("Classic") was spacious and indeed very classic. You would expect a sofa but there were two, antique dining room chairs, a matter of taste. The dinner in Restaurant Bacchus was below the expected level. The service was not alert, forgot wine and water and was downright arrogant. There was only a set menu which was otherwise fine. The dishes were good without exception. We wanted to have a beer beforehand, that was not possible... Only wine and water, very special... Then beer was served at another table. When asked, the waiter insisted that he had told us this but all five guests confirmed that this was clearly not told before dinner. We accepted it but that made the five-star feeling disappear forever. It was also noticeable that the waiter mainly had an eye for the apparently regular guests because they were greeted and hugged extensively while we had to wait for the refill of wine. Compliments for the extensive breakfast but the breakfast chef was not very friendly either. It was not busy and then you expect a pro-active and hospitable service and chef in a five-star hotel. I have slept and eaten in various five-star hotels both business and private, but this experience really belongs to the bottom of my ranking. I experienced this stay as stiff, uninterested and arrogant. I will stay in this region more often in the future for a business overnight stay, but then I will definitely book a different location.

We had a fabulous stay in this very chic art deco style hotel The reception staff were very friendly Noah who greeted us was very helpful At the moment they don't serve evening meals on a Monday so Noah arranged to Chauffeur us to a nearby hotel as we were on DBB where we had a lovely dinner Breakfast was served in the well presented downstairs room Great selection of food to choose from The Manager Ivan was super efficient, just ask and next second it's there! Special mentions to the egg lady who cooked our scrambled eggs deliciously, and the new starter (first day!) Katerina who did a great job Our trip included the spa which was very good The quality of the hotel and ALL the staff were amazing and friendly Will return soon as we can