Hampton Inn by Hilton New Albany

I will be back for sure!

I had several concerns about the facility. First, accessing the free Wifi adverstised was difficult, if you're not super computer literate. The hotel is obviously promoting its Hilton Honors' alternative. Second, NO cleaning service was provided during my three nights at the facility. This was particularly disturbing after I called this to the attention of the person at the desk and asked for a cleaning and vacuuming after I killed a roach coming out from under my bed. Other matters need to be reconsidered by management. The absence of fruit options other than two types of apples (all I saw during my stay) is highly unusual. And, lastly, the options in the little shop were pretty pathethic if you want a late night snack. I had contemplated being a regular visitor, as I have a brother living a few miles away. I highly doubt I will return.

I have stayed here a couple times as I have friends nearby. The first time was very pleasant. Clean and great breakfast etc. this last time was a bit different. Felt like a lower quality hotel. Especially since I stayed at another Hampton inn on this same trip. Hallway carpet was stained and dirty. Bunching up in places. One of the elevators was broken with no sign on it. The cold water was still very warm. Bathroom wasn’t the cleanest and was showing its age. Overall, not the worst. But I’ve certainly stayed at better Hampton inn hotels. I like them.

They have a clean building and a warm, delicious breakfast. The staff is amazing with their customer needs. I honestly recommend this place for you and your family. Buen servicio, y ambiente.

The hotel was clean and the staff helpful and pleasant. Breakfast was fine- normal for a free hotel breakfast. Parking was plentiful and convenient.

We liked the staff but the hotel is not in as nice condition as most other Hampton’s we have stayed at.

Nice up to date and clean hotel. Staff was nice and parking was well lit and close to main entrance. Had a very large outdoor pool with seating around it. Complimentary breakfast had multiple choices with staff constantly refilling with fresh food.

Ron was wonderful. There was a mix up with our room and h took care of us. Breakfast was great. Rooms were clean and beds were comfortable. Shower pressure was great too.

I was disappointed with the breakfast...no scrambled eggs and bacon...no biscuits and gravy... didn't really care for the omelette served...no cinnamon rolls.