Holiday Inn Express NEW ALBANY - LOUISVILLE NW by IHG

My experience was amazing all the way through and through. Everyone was great! I can’t say I had 1 problem with Holiday inn. And it was a bonus bcz they all loved my big puppy and he 100% thought he was king puppy for the few weeks we stayed. You guys been amazing and I will most certainly be back!!

The hotel is a nice. Though short on wash cloths and the tub water handle was broke and the toilet flapper needs replacing.

The staff were all kind and helpful. Pleasant faces to arrive to and depart from. Pool was great, perfect temperature. Room was clean and cozy

My room was clean over all when I arrived except they didnt put a new trash bag in the bathroom Still had a beer can from the last occupants. The heat/cool unit was flashing 24/7 red and blue lights. It was distracting to sleep, I put shoes over the vents, to cover the flashing lights.I slept well after that. I give it a 4.5 of 5 stars. Minor oversight. But like I said overall stay was excellent.

We are very pleased to stay at Holiday Inn Express. The room is nice and beds are comfy. We went to the pool and fitness room, both are well maintained. The breakfast is amazing and the staff is so nice

Hotel was very dirty. I had to clean it myself upon arrival just to feel mildly comfortable.

This hotel is in need of updating and repairs. The pool was closed. The workout room had minimal equipment. Our hotel room A/C wasn’t working very well. The hotel is west of the bridge from downtown which is a convenient location, but the surrounding neighborhood doesn’t seem very safe.

Staff is great, very helpful and accommodating. Room's bath faucet had steady leak and shower got warm at best, if that

My family enjoyed the room and were very comfortable. My only issue was that the window shade was sheer and made me feel like I didn’t have real privacy and too much light coming through at night. I had to ask for an extra comforter to hang over it.