Verified traveler
July 4, 2023
The Hotel is good accordance with value for money, but the ***ager is totally irresponsible.... I ranged him for Airport Pick-up, I also request him two week before for Airport pick up by email through **********, and ultimately he send a very small damaged hatchback taxi for four persons (I took a pic) with an addicted driver. The driver took `Gul’ (a type of drug) in front of us while driving & spitting again and again. Bad smell inside..all the seats are teared....no side mirror , no space for sit four persons, four luggage on our knee, it was raining.... its a horrible situation I can’t express. .. although I paid about 40% more than normal fare. (normal fare from airport to hotel is Rs. 700-800, I paid 1200). I think they have no minimum responsibility about customers care.. I used ********** more than 20 time for my overseas hotels, but this is the dishearten me.