Crowne Plaza New Orleans French Qtr - Astor Reviews

Response from Property: Thank you for your review! We appreciate your feedback and are delighted to hear that you had a great stay at our establishment. Being located right on Bourbon and Canal Streets definitely offers a fantastic location for exploring the vibrant atmosphere of the area.We apologize for any inconvenience you experienced while dropping off your luggage and valeting your car off Canal Street. We understand that it can be challenging due to the busy nature of the area. We appreciate your understanding and will take your feedback into consideration as we continuously work on improving our services.We are pleased that you found our surroundings perfect, amenities enjoyable, cleanliness top-notch, and service exemplary. Providing a comfortable and enjoyable experience for our guests is our utmost priority, and your positive feedback is truly rewarding.Thank you for choosing to stay with us, and we hope to welcome you back in the future for another memorable visit!

Response from Property: Thank you for sharing your experience! We're thrilled to hear that you chose our hotel for a birthday treat and that you had a wonderful stay. It's great to know that you found the room spacious, clean, and equipped with a large TV. Having a bath, shower, and a comfortable king-sized bed is always a plus for a relaxing stay.We understand that being located next to Bourbon Street can result in some lively music, but we're glad to hear that the earplugs provided helped ensure a peaceful night's sleep. Our reception staff takes pride in being helpful and providing excellent service, including offering recommendations for local restaurants and delivery options.Although you didn't have the opportunity to use the gym or pool, we're happy that you would still highly recommend our hotel based on its prime location. Being just a short 5-minute walk from the Mississippi River offers convenient access to one of the city's iconic landmarks.Thank you for choosing our hotel for your birthday celebration, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

Response from Property: Thank you for taking the time to leave your feedback. We're sorry to hear that your experience with us did not meet your expectations.We apologize if you found the quality of the building to be below your standards. While we strive to maintain a high level of quality in our facilities, it's possible that certain areas may show signs of age. We appreciate your feedback and will take it into account as we continue to improve our property.We're also sorry to hear that you didn't find our staff members as friendly as expected. Providing exceptional customer service is important to us, and we regret if we fell short in this aspect. We will address this matter with our team to ensure that all our guests receive the warm and friendly service they deserve.As for the surroundings, amenities, cleanliness, and service, we appreciate your ratings. We constantly aim to provide a clean environment and ensure that our amenities meet our guests' needs. Your feedback will assist us in identifying areas for improvement.We genuinely value your feedback, and we hope that you will consider giving us another opportunity in the future to provide you with a better experience.

Response from Property: Thank you for sharing your detailed feedback with us. We apologize for any inconveniences and negative experiences you encountered during your stay. We appreciate your positive remarks regarding the ease of check-in and the excellent service provided by our customer service representative. It's great to hear that they were able to assist you with tour information.However, we're sorry to hear that you found the room to be shabby, with a worn appearance and an unpleasant smell. We understand the importance of maintaining clean and comfortable accommodations, and we apologize for any lapses in this regard. Your comments will be shared with our housekeeping team to address the issues you mentioned.We're also sorry to hear about the presence of homeless individuals near the hotel and any discomfort caused by their requests. We understand the need for a safe and comfortable environment for our guests, and we will review our procedures to see how we can address this issue more effectively.We appreciate your positive comments about the balcony on the second floor and the excellent view it offers. However, we deeply apologize for the unfortunate incident you witnessed with an individual behaving inappropriately. Such behavior is not reflective of the standards we aim to uphold, and we will take steps to ensure that similar incidents are prevented in the future.We apologize for falling short of meeting your expectations, and we understand your decision not to stay with us again. We appreciate your honest feedback, and we will use it to improve our services and facilities. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to us.