Coconut Palms Beach Resort II, an Ascend Collection Hotel

The woman named Faith at the Che j in counter was so accommodating. Our requests were handled promptly and professionally. The room was clean , right on the beach, beautiful views from our deck. We would stay at this hotel again .

Room layout was great, lots of space, clean and better than expected. Walking distance to shops, restaurants and main *****. Parking was a problem, enough spaces for half the resort. Elevator stopped working on day 2, no garbage bags and Pool shower didn’t work. Beautiful place but needs some maintenance.

Room was very clean. Sofa was old and uncomfortable to sit on. Hot water took about 15 minutes to heat up and in the first bathroom it did not heat up past Luke warm after about 20 minutes. Kitchen was clean. Beautiful view. Staff was great

Clean, cute. Pool needs a bit of work and the elevator broke - so might need a renovate. The location and oceans views were awesome! Beach chairs would be great add.

Gorgeous ocean view from our balcony. Everything in the kitchen we needed for preparing meals. Friendly and helpful staff at reception and all throughout the property.

Property consists of at least two different sites. One is the main building with a nice lobby and new features. The other building has no lobby and older feeling halls which are not air conditioned. The pools are on separate building sites also and this was not explained on checking in.

Everything was exceptional. We stayed 2 nights. Only thing which wasnt the properties fault. The fire alarms were going off at 3am. Ive stayed there before and it is very clean and close to flagler to walk, and right on the beach.

We arrived around 6 they gave us our key and we entered into an unclean room! We then returned to the front and after a bunch of screaming they gave us another room! We paid for oceanfront but instead we got bottom floor pool view which was horrible bc if you left your blinds open to see the ocean everyone is looking in! They then promised us the next day early our original room would be ready! After a long day of baseball we returned and guess what our room was not ready and was advised they don’t know why! Finally we said just give us any room! So a non ocean view they gave us and didn’t want tk refund us our money! This took smelt musty, sliding door doesn’t open and TVs don’t work! We called ******* and they called the manager who wanted to refund only $100 ******* agreed it was a joke so ******* themselves refunded us more and then advised us to contact American Express which we agree! Also parking in our building was 6 spots so in the pouring rain we had to park across the street and get soaked! To top it all off went to urgent care bc my eye got bad and I developed pink eye! They did say it could be from the uncleanliness of the place I am staying at’ wouldn’t recommend!!!!!!

I didnt like the property over charged me different than what ******* said it would cost. I had to go to reception desk to get it corrected with no explanation from management.