To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities8.1
Service8.7
Cleanliness8.9
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All reviews(46)
Positive reviews(43)
Reviews with photos/video(5)
Great location(15)
Clean and tidy(10)
Easy to get around(6)
Great service(5)
Too noisy(4)
Negative reviews(3)
David_Yim
Premium Queen Room
Stayed in Aug 2025
Solo traveller
5 review
8.0/10
Very good
Posted on Sep 15, 2025
Very good location. Lexington and 23 rd. Quiet area mid town. Safe. Lots of restaurants and supermarkets nearby. The cafe downstairs - Smile to go had good coffee and simple breakfast menu that was tasty and affordable. Folded egg muffin was delicious.
Guest User
King Room
Stayed in Aug 2025
Family
1 review
9.5/10
Amazing
Posted on Sep 8, 2025
I was able to stay joyfully while helping my son settle into college. I would like to come back to this freehand hotel when I visit New York again.
AungBhone
Private Quad Room
Stayed in Oct 2025
Family
2 review
10/10
Outstanding
Posted on Dec 14, 2025
It was very clean and tidy. The location was optimal and right in the middle of the city. Perfect for all types of stays.
Goroh83
Three's Company Room
Stayed in Apr 2025
Family
13 review
10/10
Outstanding
Posted on May 27, 2025
It wasn’t my first stay at Freehand. The location is 10/10, same with service and overall experience. It’s my go-to option every time I’m in the city.
Guest User
Premium Queen Room
Stayed in Apr 2025
Couple
3 review
7.5/10
Posted on May 17, 2025
Positive: The staff is very nice and friendly and it’s well located
Negative: the rooms are quite small. We found it absurd that we had to pay 40 USD per night for water and WiFi.
Anonymous User
Premium Queen Room
Stayed in Apr 2025
Couple
4 review
9.5/10
Amazing
Posted on May 13, 2025
We had a lovely stay. The hotel is a few min walk from the metro, and there are plenty of restaurants and attractions close by.
The room had beautiful artwork and although it was a bit small, we had plenty of space for two.
jhyliu
Cozy Queen Room
Stayed in Jun 2025
Family
1 review
8.0/10
Very good
Posted on Jul 22, 2025
Housekeeping ladies were very helpful, good experience.
Guest User
Three's Company Room
Stayed in Dec 2024
Travelling with friends
1 review
7.5/10
Posted on Jan 20, 2025
This location worked well for my friend and I traveling to NYC for a show that was nearby. True to all NYC hotels, the room was teeny, but we loved the decor and the bunk bed set up. The shower was nice and there were lots of fun details. The amenities were seriously lacking though. We were charged an 80$ "resort fee" during our stay. When we asked the front desk what that included we were told that it gave us gym access - whoopdidoo - and it was for the "amenities in the room." There weren't any that went beyond a normal hotel stay so I found this really annoying. There were robes, a hair dryer, a steamer, a television, a space heater (more on that later), a small notepad, a pencil, a safe, and an unusable teeny fridge. There weren't even bottles of water or info on the wifi in there. When we entered the room it was sweltering. The thermastat was set to 86! and the space heater was on high. I'm glad I noticed the space heater because it was a true fire hazard. It was odd no one mentioned that to us as we were checking in and it definitely could have been on since the previous visitor.
Guest User
Premium King Room
Stayed in Nov 2024
Business traveller
50 review
5.0/10
Posted on Dec 9, 2024
Decent location. But wayyyy over priced for what you’re getting. No service. Zero amenities. Small rooms. Noisy rooms. And all that for Althea price of a five star hotel ? Seriously ???
Evian Zhang
Premium Quadruple Room
Stayed in Aug 2024
Travelling with friends
4 review
10/10
Outstanding
Posted on Sep 22, 2024
Perfect for a group of friends traveling. The 4 bunk beds room was much more spacious than expected.
Guest User
Premium Queen Room
Stayed in Nov 2024
Couple
1 review
2.0/10
Posted on Dec 16, 2024
bad attitude and no one ever answer the phone
such a bad experience
Guest User
Three's Company Room
Stayed in Aug 2024
Travelling with friends
2 review
4.5/10
Posted on Sep 17, 2024
The rugs were very dirty and the beds were not very clean. There were still left over stuff from other guests in the room when we checked in.