Booking was for 2 nights but double booked first night so instead of private queen bed with ensuite (TV etc) had room with 2 lots of twin bunk beds (no Tv, poor fixtures/bath etc) simply underwhelming - second day had to leave luggage near front desk check out and back in after 3pm to have room should have had (nice room good fixtures, improved comfort) - staff really not helpful - when complained not getting what was paid for said we could cancel through ******* (and at 8pm at night find another hotel in New York nearby with a similar price? We had booked months in advance to keep price down so not an option!) Good deli just across the street, position good able to walk to 9/11 etc, handy to metro and bus stops. So if had 2nd room would give good 4 star review if had to have 1st room for another night would be 2stars maximum!