Dream Midtown by Hyatt

I chose this place last minute due to an unexpected issue nearby! Most hotel rooms in NYC are a bit dated, but the front desk service here was pretty good! They proactively told me bottled water was free and unlimited, and the toiletries in the room were all full-sized bottles, which is so much more convenient than some other hotels (like a certain 'Hyatt' perhaps, implied but not explicitly named)! It just goes to show you can't have everything perfect!

I stayed here for 5 nights, and they charged a $500 deposit. Honestly, there was almost nothing in the room – no coffee maker, no fridge. There was absolutely no need for a deposit… The hairdryer was ancient, probably 20 years old. The AC was either hot when off, or incredibly noisy when on. The bathroom had a mechanical noise every so often, and the fixed showerhead had poor water pressure. Please use the exorbitant facilities fee you charge to upgrade things! There was construction going on all around, and the top floor of the hotel was also closed. My window faced a platform with many workers, so I couldn't even open the curtains on a nice day. Some staff members were friendly (housekeeping, the young woman at the front desk during check-in, and an older male concierge), but others were generally rude and impatient. Besides the location, there were almost no redeeming qualities… I just finished traveling across multiple countries in Europe, and I stayed in hotels with convenient central locations. Every single one of them was better than this place in terms of facilities, service, attitude, and price…

Good hotel, but upon check-in, they require a credit card and charge about $140 per night for each night of the booking. Cash payments are not accepted!

The room was small but clean, and the location was excellent, within walking distance of Times Square.

Great location, and they offer complimentary bottled water downstairs, which is a nice touch. The staff were incredibly helpful, and the room was kept very clean.

Excellent hotel location! Everything is nearby – cafes and a supermarket. The service is the best! The staff are polite and always helpful with any questions! It would be nice to have toothbrushes provided in the rooms. Sometimes there wasn't free water available in the lobby, as it would all be taken. I recommend this hotel 10,000%! It's an excellent hotel!