Guest Reviews of Four Seasons Hotel New York Downtown
9.0/10
Great
98 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities9.0
Service8.9
Cleanliness9.1
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All reviews(98)
Positive reviews(28)
Reviews with photos/video(6)
Great service(15)
Awesome rooms(8)
Great location(7)
Negative reviews(2)
Guest User
Manhattan Accessible Room
Stayed in Jun 2024
Family
5 review
8.0/10
Very Good
Posted on Jul 22, 2024
The room is clean and keep the standard, very good location and good service .
Phyllis
Manhattan Room 1 King bed
Stayed in Sep 2024
Travelling with friends
25 review
10/10
Outstanding
Posted on Oct 14, 2024
heart of the city, good services
Guest User
Manhattan Accessible Room
Stayed in Jun 2023
Family
4 review
6.5/10
Posted on Jul 26, 2023
We checked out at 9:30am and only one staff was at the front desk to check someone in. We waited for 10 mins before anyone could help us even after I told a bellman that we were in a hurry and would need to check out asap. He went to find a front desk staff and came back said they were in a meeting. We finally just dropped our key and rushed to the airport without being able to talk to anyone and to know what to expect with the bill.
We were kind of expecting a bit better service than this.
S@2022
Manhattan Accessible Room
Stayed in Apr 2023
Business traveller
204 review
10/10
Outstanding
Posted on May 17, 2023
excellent service and perfect location
four seasons is always my top 3 choice.
Guest User
Manhattan Accessible Room
Stayed in Jun 2023
Family
11 review
10/10
Outstanding
Posted on Jul 4, 2023
Excellent location with great services!
Sunny on the Road
Liberty Suite
Stayed in Aug 2022
Business traveller
23 review
10/10
Outstanding
Posted on Oct 1, 2022
This is a beautiful hotel with good view of the city. Staffs are helpful and friendly.
Amazing C.
Manhattan Room 1 King bed
Stayed in Jan 2025
Business traveller
3 review
10/10
Outstanding
Posted on Feb 17, 2025
The bedding is very comfortable. The room feels quite big. The bathroom has two options for shower and bath, which is convenient. The color tone of the whole room is relatively elegant. Marisa at the front desk is very friendly and made me feel at home. It is a warm thing to meet friendly people to communicate in a strange city. Thank her!
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Fenpai
SoHo Premier Double
Stayed in May 2024
Family
6 review
10/10
Outstanding
Posted on Jul 30, 2024
The hotel is in a great location, very convenient for shopping and shopping, and very close to Chinatown and Wall Street. The service and environment of a Four Seasons hotel are naturally impeccable.
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EJYS
SoHo Premier Double
Stayed in Nov 2024
Family
2 review
10/10
Outstanding
Posted on Mar 6, 2025
The room design is very beautiful, the area is very good in New York, and there are many delicious foods around
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Guest User
Manhattan Room 1 King bed
Stayed in Jan 2025
Business traveller
30 review
10/10
Outstanding
Posted on Feb 13, 2025
Facilities: Complete
Sanitation: Good
Environment: Quiet
Service: Positive
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Telapanizhanghan
Manhattan Room 1 King bed
Stayed in Jan 2024
Family
38 review
10/10
Outstanding
Posted on Feb 13, 2024
Very good location in the city centre. New York is like a global village, very tolerant, with people from different cultures and skin colors gathering together. Keep up the good work, the service is great. ….
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Jizeyuwentai
Manhattan Room 1 King bed
Stayed in Feb 2025
Business traveller
28 review
10/10
Outstanding
Posted on Mar 29, 2025
Very good location, good service
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Arwen828
Manhattan Room 1 King bed
Stayed in Sep 2023
Family
7 review
10/10
Outstanding
Posted on Nov 16, 2023
It was great. When they saw that we had children with us, they gave us a room with two beds. Very clean, the room is a good size, and the front desk and waiters are very friendly. It's perfect, nothing to fault. There was some unpleasantness due to the payment method before, but Ctrip solved it very well. The swimming pool is also very comfortable ~
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ruby
Manhattan Room 1 King bed
Stayed in Jun 2024
Family
7 review
9.5/10
Amazing
Posted on Jul 14, 2024
Big room, great service, great location, close to the subway entrance
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Gebenhagenshudiao
SoHo Premier King
Stayed in Jan 2024
Business traveller
4 review
3.0/10
Posted on Mar 6, 2024
The service was very poor. When I checked in, I had to tell me that I couldn't find the reservation. I had to wait for more than half an hour. I was told that I didn't know when I could find it out. I couldn't find my reservation, and I didn't know when I could find it. I just looked at the computer. , I asked the duty manager to solve it, but I had to wait without knowing the time. As a result, the duty manager found it when he came. When I made the reservation, I asked for a high floor and a quiet room, and was given the lowest floor. The prepayment was paid directly. When I paid, I was not given a bill. I was told that the parking fee could only be sent to my email. It is now my 5th day since I left the hotel. No bill was sent and no refund was given.