Hotel Hayden New York

It’s a hot summer and the room is hot. It’s not warm, it’s hot. The AC doesn’t work, and apparently hasn’t been working fundamentally for almost a year. I asked for a fan for 4 days and they finally gave me a small fan that doesn’t work! It’s a tiny fan dub as a heater, and there’s no wind coming out. My room was over 84F. The engineers were not helpful, however they really tried and they were so much nicer than the receptionist. The rooms are spacious, and I have to say the staffs are trying and most are nice. The front desk however was quite rude. But with the quality of the breakfast, which doesn’t even have toasts or cornflakes, I’m not sure how this hotel has 4 stars. With the money paid, it’s really not worth it. With the same money you can stay at somewhere 3 stars and better. I’ve asked for a refund and it’s not even an option. Note that there’s a €37 per night amenity fees after your stay, and with the only amenity I was satisfied was the ice machine, to cool the room off, it’s not worth it.

It look like very old hotel and was not much comfortable to stay over there, not much clean also.

The front desk and staff is very friendly and helpful. The rooms were very comfortable and the location is great, especially if you are taking the train from Penn station.

The staff was very nice and always helpful if my sister or I had questions. They responded quickly when our refrigerator wasn't working and the air conditioner wasn't cooling properly. What we didn't like was all the city traffic noise and sirens, but that is not the hotels fault.

They really need to work on maintenance and cleaning, a lot of things were broken and cleaning was terrible, also the bed has a plastic cover underneath the sheets which is totally uncomfortable. I book this hotel for a couple days and I’m so glad that I didn’t have to stay more time, also the breakfast was a joke, consists in croissants, yogurt, apples and coffe also the guy in charge of that was viewing TikToks on the highest volume his phone could get. Terrible for a 4 stars hotel, I guess is bc the location otherwise it was looking more like a super 8 motel. Windows didn’t protect from noise, so imagine trying to sleep like that in a city like NY