Horrible Experience while staying at the Bentley and dealing with the Hotel Manager, Steve Park. I stayed at the hotel in January for 2 nights with my friend, in February for 3 nights and I will never go back to the hotel again. The first stay we encountered low water pressure, so it was a problem taking showers. I booked again in February and there were issues with the heater which kept the room hot. The thermostat didn't work properly. The second night an engineer came to "fix" the heater. The same problem occurred as it was blasting hot air which made it hard to breathe. I was being treated for a sinus infection and told the front desk. I went to bed at midnight and got up at 4 a.m. as it was unbearable. The third night, I had to worry about not having water. The water was turned off from 9 p.m. until after 9 a.m. or later the next morning. (BTW - the water seems to be turned off a lot as I heard from family who stayed at the hotel.) I spoke to Steve Parks who said he was going to compensate me for $443 for the inconvenience. This did not happen, so after multiple attempts to reach Steve Parks, I called the hotel, finally got ahold of him and he placed me on hold to never speak to me again. I was left on hold for more than an hour. I called on another line and was told he left the building. This is the kind of service the Bentley gives its guests. Steve Parks does not want to hear from you and your complaints. The hotel is old, not that clean, the carpets are dirty, and the bathroom had rust stains in the shower. When you book at a hotel, a person should not have to worry about having a room that the furnace is broken or there is no water to go to the bathroom or brush your teeth. The Bentley was an old office building and is not conducive to operating as a hotel. My family has stayed at the hotel and had similar problems. Book at another hotel - the Lombardy or the Fitzgerald and not waste your money on the Bentley.