Guest User
September 9, 2023
I booked two superior twin rooms for 4 days. Considering that it was close to Columbia University, I came to the United States after a long journey. When I checked in, I was told by the front desk that it was a double bed room. I took the reservation form to negotiate, but the front desk was tough and said that the reservation was for a double bed room. I couldn't change rooms. The room I was given was very small and there was a problem with the toilet. I barely stayed for one night and negotiated a check-out with Ctrip. Fortunately, Ctrip was responsible and immediately helped with the cancellation. Thumbs up for Ctrip.
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