Hotel on Rivington

I was worried about the recent negative reviews, but my experience was fairly good. I think there’s a systemic problem between third-party booking sites like Trip.com and the hotel where the room you get assigned is not necessarily what you wanted. In our case we paid for a Deluxe King, in part for the standing shower in the website photos. The room we were assigned had a tub, and the front desk was accommodating in switching us to the room we wanted. Room was clean, showing some wear and age, but generally well appointed (although the art is weird). Location is good around the corner from a subway stop. WiFi was alright in the room, but the 2nd floor lobby was fast and not a bad place to do some remote work.

I was impressed by customer service and room spaciousness. It’s a hidden gem in NYC. City view from my room is amazing.

Great location, excellent for a quick overnight stay. The hotel is undergoing a long due renovation. Depending on what floor your room is located on the room may be tired and in poor shape. We had to complain about the first room they put us in on the 4th floor. The staff quickly upgraded us to a room on the 16th floor with a spectacular 180 degree view of the city.

We always enjoy staying here. Lovely and welcoming staff, clean comfortable rooms and in our favorite part of the city.

The hotel was very outdated . The room was not like they have in the pictures . Room was dirty , broken furnitures . The walls were cracked , paint peeling . Noise coming heater , and other mechanics kept me awake all night . Plus the walls are very thin can hear everything the other rooms . I have never been so disappointed in a booking .

Hotel needs all the work it can get because as they fail to mention anywhere, they are UNDER CONSTRUCTION. The exterior of the hotel is completely under scaffolding and covered, so there’s a small sign near the “entrance” that says the name of the hotel which is the only reason I knew it was there. In the sheets had stains, cracks in the walls and outlets, bathroom vents full of dirt & dust. Lastly, I booked the room 2 days before checking in and noticed they lowered the price on all the channels. Since they wouldn’t let me leave without charging me after discovering the terrible condition of the room, I asked to at least honor the rate ($200 lower) they were charging for the day…of course they refused that as well. There are plenty of better options in the area, don’t waste your money with this place until they renovate.

Great Hal would definitely come back and also highly recommend to anyone coming to New York. Loved the room beautiful rooms