Park Lane New York

Great hotel and facilities. Nice view on Central Park ! However check in process was a bit difficult as the reservation was in the name of my brother and not mine. Even though I had the confirmation email they would not let me check in before having him call the hotel directly. It took 20 mins and felt a bit frustrating.

Terrible hotel. Major cleanliness issues.. dirty sheets, hair on bathroom walls, sink not clean, etc. Wallpaper in room peeling off, lamps crumpled and dated, one side of the bedframe missing.. not to mention no AC!! They put a fan in the room one night, then a portable AC unit the second night then finally moved us to a different room with AC problems as well. Avoid this hotel!!

We loved this hotel. I was not sure based on some of the reviews but it was great and we would absolutely stay here again! We had a full park view on the 23rd floor and it was amazing!!!! It is not a brand new hotel but nicely remodeled with a nice bathroom and fun Central Park murals on the wall. Great location! Nice lobby. The lobby coffee shop was way over priced 10$ for drip coffee in a paper cup when it was opened. Which wasn’t often We never ate on the second floor restaurant and the rooftop bar was closed for all but breakfast if it had been open that would have been much better in the evenings. We were hesitant to have breakfast there on rooftop as we heard such bad reviews but we did on our last day and we were very glad we did. Yes it is expensive $75/peraon. But the atmosphere is lovely with an incredible view. It is a basic hotel buffet with hot eggs, bacon sausage potatoes toast pastries. Also beautiful fruit. Bagel and lox, very nice Greek yogurts and granola prosecco and juices. A bit over priced but a nice relaxing breakfast when you have plans for the day and don’t want the stress of running around for a quick breakfast to please everyone. Wish we had gone earlier in our stay it would have saved us some stressful mornings!! The doormen were great! Very friendly. The only issue was that we checked out this morning and the machine was down when we checked out and still have not gotten a bill or final receipt for payment charged.

Great location, but there was a leftover martini glass in the elevator, and it smelled bad.

Pretty good service. Nice view and good location. Easy to go to anywhere