Four Points by Sheraton Flushing

Four Points by Sheraton Flushing Reviews

Four Points by Sheraton Flushing

33-68 Farrington St, New York, New York State, 11354View Hotel Details
Four Points by Sheraton Flushing
Four Points by Sheraton FlushingFour Points by Sheraton FlushingFour Points by Sheraton Flushing
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Four Points by Sheraton Flushing Guest Reviews

4.3/5
Very Good
283 review
Verified reviews
Location4.3
Amenities4.4
Service4.2
Cleanliness4.5
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All reviews(283)
Positive reviews(264)
Reviews with photos/video(49)
Convenient location(24)
Easy to get around(16)
Offers pick-up/drop-offs(11)
Great swimming pool(9)
Average sound insulation(9)
Close to metro(7)
Would stay again(5)
Many amenities(5)
Negative reviews(19)
Anna Betz
Traditional King Bed Room
Stayed in Nov 2024
Solo travellers
4 review
4.5/5
Great
Posted on Dec 27, 2024
Great hotel, recommend for staying! Amazing room and bed, nice service and friendly staff!! The location is not the best, but everything else covers it well
Anonymous User
Traditional King Bed Room
Stayed in Nov 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Dec 10, 2024
The breafast is tasty though not many choices. The service is excellent. Staff are friendly.
Response from Property: Thank you so much for your kind words and positive review! We truly appreciate you taking the time to share your experience with us. It was a pleasure having you stay, and we're so glad to hear you enjoyed your time here. Your feedback means a lot to our team, and we look forward to welcoming you back in the future!
Phatoom
Traditional King Bed Room
Stayed in Oct 2024
Solo travellers
1 review
3.7/5
Posted on Nov 28, 2024
The service was great. Smooth check in and out. Great hotel also, just the location wasn't for me, thought this part of flushing would be close to Time Square, turned out to be at least a 20 something minutes drive from the hotel.
Response from Property: Thank you for your review! We're so glad to hear that you enjoyed the service and had a smooth check-in and check-out experience. We truly appreciate your feedback on the hotel itself. We understand that the location wasn't exactly what you had in mind, as we're a bit further from Times Square. However, we’re happy to offer a quieter environment with easy access to transportation. We hope this didn't take away too much from your overall experience, and we’d love to welcome you again on your next trip to New York!
miabellaluna14
Traditional Two Double Bed Guest Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 11, 2024
Located in Flushing. Its a good location if you want to explore other side of New York. There's a lot of Asian restaurants, bakeshops, and tea places around the area and interesting sightings at night time like street foods. My mom and I stayed in this hotel and they were all friendly. They also provided free water bottles when we checked in and another in the room. The room was clean and very comfortable. I would love to stay here again in the future when I visit NYC again.
Response from Property: Thank you so much for your wonderful review! We’re thrilled to hear that you and your mom had a great stay with us. It’s fantastic that you enjoyed our location in Flushing, with its vibrant food scene and interesting sights, especially at night. We’re also happy to hear that our staff made you feel welcome and that you appreciated the complimentary water bottles and clean, comfortable room. We would love to host you again on your next visit to New York! Safe travels and we look forward to welcoming you back soon!
Temuujin
Traditional King Bed Room
Stayed in Aug 2024
Couples
2 review
3.0/5
Posted on Sep 19, 2024
The room is relatively big enough and clean. However, I really did not like the service in all aspects as following: Front desk: It took 20 minutes to explain that breakfast was included. I showed my email and app where it is clearly written "included". Breakfast: very simple one and refill takes forever. I had to tell the waitress to refill the coffee and other meals who was standing next to the table and scrolling her cell phone without any greeting to anybody. Shuttle bus: We made a reservation for the bus at 12 pm and we're told to exit the hotel 10 minutes before. The bus driver did not open the bus door and showed his 5 fingers to wait. I knocked the door at 12 to get in but the driver was so rude and asked if we were in hurry and complained that he had been awake since 2 am. It was his duty to take us to the airport on time. He complained again and again during the ride which was unbelievable. I never experienced such behavior from shuttle bus driver. Overall the hotel is not 4 star hotel! It is 3 or below.
Response from Property: Thank you for your detailed feedback. We sincerely apologize for the service shortcomings you encountered during your stay. Your experience at the front desk, breakfast service, and with the shuttle bus driver is certainly not reflective of the high standards we strive to provide. We take your comments seriously and will address these issues with the relevant teams to ensure improvements are made.We deeply regret the inconvenience caused by the delay in breakfast refills and the behavior of the shuttle bus driver. This is certainly not the level of service we aim to deliver, and we will take immediate steps to ensure better communication and professionalism moving forward.We appreciate your feedback as it helps us to improve, and we hope you will consider giving us another chance in the future. Thank you again for bringing these concerns to our attention.
피터
Traditional King Bed Room
Stayed in Feb 2025
Travel with friends
2 review
1.7/5
Posted on Mar 22, 2025
They still do not refund the deposit money even after a week later. It's not a normal thing. I hope they do soon for me.
Sweetrip
Traditional Two Double Bed Guest Room
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Nov 29, 2024
Went to visit NY with friends for the first time and we got a wonderful stay. Safe and near to restaurants ❤️
Response from Property: Thank you so much for your kind review! We're thrilled to hear that you and your friends had a wonderful stay during your first visit to New York. It's great to know that you felt safe and enjoyed the convenient location near restaurants. We hope you had a chance to explore all that the city has to offer! We would love to welcome you back on your next trip to NYC. Safe travels!
Thenuk
Traditional King Bed Room
Stayed in Oct 2024
Couples
1 review
2.7/5
Posted on Jan 15, 2025
The hotel and service itself are great, however the valet parking which is on the doorstep of the hotel, even though they say they arnt affiliated damaged our car and did not reimburse. If the hotel is going to offer a service they should own up to it and only provide a service that they are confident in. Their insurance didn't cover anything and we paid over $150USD to park there for 3 days, plus the damage is atleast $1000USD to fix.
V
Traditional King Bed Room
Stayed in Mar 2024
Other
1 review
2.7/5
Posted on May 1, 2024
The rooms are nice and setup is good. The blood on both sheets was not what I was looking to see on my clean bed . During my stay they were testing the smoke alarms so they were being set off and they needed access to my room. Being I booked from a site… this site … was some difficultly finding my reservation. . I’m sorry… clean bed sheets are a must … that’s a game changer
Response from Property: Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, especially with the cleanliness of the bed sheets. A clean and comfortable environment is our top priority, and we deeply regret that we did not meet your expectations in this regard. Additionally, we apologize for the inconvenience caused by the smoke alarm testing and the challenges with finding your reservation. We will address these concerns with our team to ensure that future guests have a seamless and pleasant experience. Your feedback is truly valuable, and we hope to have the opportunity to restore your confidence in our hotel.
Th14888
Traditional King Bed Room
Stayed in Aug 2024
Couples
8 review
4.5/5
Great
Posted on Sep 25, 2024
It’s a bit far from Main Street subway station but the hotel itself is good quality. Room was modern, spacious and clean. Decent gym and small indoor pool are well kept as well. A bit pricey but you certainly get what you pay for here.
Response from Property: Thank you for your review! We're glad to hear that you enjoyed the quality of the hotel, the spacious and clean room, as well as the gym and indoor pool. We understand that the location might be a bit further from the main subway station, but we’re happy that you found the amenities and overall experience to your liking. While our rates reflect the quality and services provided, we truly appreciate your feedback and hope to welcome you again in the future!
Yu Cheng
Traditional King Bed Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 15, 2024
Hotel is new. Bed is very comfortable. Simple interior but big enough for long stay.
Response from Property: Thank you for your great review! We're delighted to hear that you found our hotel comfortable and well-suited for a long stay. It's wonderful to know that you enjoyed the bed and the spacious room. We strive to provide a simple yet comfortable environment for all our guests. We hope to welcome you back soon for another pleasant stay!
Guest User
Traditional Two Double Bed Guest Room
Stayed in Jun 2024
Travel with friends
1 review
3.7/5
Posted on Aug 1, 2024
Very clean I must saw the reviews were spot on with this place definitely will be back. The only negative I would give is the staff when your arrive it's all happy go lucky as soon as you check front desk doesn't really pay attention. It was my father 65 birthday I put down notes so that when we would arrive they could of decorated the door or something of that sort I had to remind the front desk and they gave him sparkling water lol.
Response from Property: Thank you for your feedback, and we're so happy to hear that you found the hotel clean and that the reviews reflected your experience. We're also glad to know you'll be returning!We sincerely apologize for not meeting your expectations with the special request for your father's 65th birthday. We strive to make every guest feel celebrated, and we regret that we missed the opportunity to make the occasion even more special. Your feedback is valuable, and we will work with our team to ensure we pay closer attention to guest requests in the future.Thank you for bringing this to our attention, and we hope to provide an even better experience next time.
Wooseok Yoo
Traditional King Bed Room
Stayed in Jun 2024
Business travellers
4 review
4.7/5
Amazing
Posted on Jul 18, 2024
I really liked this modern hotel in Flushing. The room was spacious and clean, and I liked other amenities such as fitness center and indoor pool. The location was good as well. It is within 5-minute walking distance to subway/LIRR stations and main part of Flushing, so it wasn't as loud yet I had easy access to all the restaurants/cafes/shops. For the price I paid, this hotel was a very good value.
Response from Property: Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found the room spacious, clean, and our amenities such as the fitness center and indoor pool to your liking. We're also glad that our location in Flushing worked well for you, offering both a quiet retreat and easy access to all the local attractions. We appreciate your feedback on the value for the price, and we look forward to welcoming you back for another great stay!
shiningrosie3
Traditional Two Double Bed Guest Room
Stayed in Apr 2024
Other
1 review
3.7/5
Posted on May 12, 2024
Overall good
Response from Property: Thank you for your review! We're glad to hear that you had a good overall experience with us. We always strive to provide the best service and comfort for our guests, and we appreciate your feedback. We look forward to welcoming you again on your next visit!
Philip Cheung
Traditional Two Double Bed Guest Room
Stayed in Apr 2024
Family
29 review
3.7/5
Posted on May 23, 2024
Good facilities but location is a little bit removed. Operation hour for the swimming pool should be longer.
Response from Property: Thank you for your feedback! We're glad you enjoyed our facilities. We understand that our location may not be as central as some would prefer, and we appreciate your understanding. Your suggestion regarding the swimming pool hours is valuable, and we will certainly consider it as we continue to improve our services. We hope to welcome you again soon and provide an even better experience!