Moxy NYC Times Square

Hello, I stayed at the Moxy Hotel Times Square in New York and had a very disappointing experience. First of all, the daily cleaning service mentioned on the Trip.com listing was not respected. I personally asked the front desk twice for the room to be cleaned, and each time, when we returned, the room was still untouched. On the third day, I had to ask again around 5:00 PM, and only then did a housekeeping staff member show up. Secondly, the “breakfast included” was very misleading. Instead of a proper breakfast, we were offered yogurts, apple juice, water, lemon-flavored muffins, and packaged cookies. This is far from the standard one would expect from a hotel of this category, and nothing like what was described at the time of booking. I believe this experience did not match the level of service we paid for, and I’m therefore requesting an explanation and appropriate compensation. Thank you for your attention, ********* ***** Stay dates : 07/18 to 07/22 Booking number : ****************

I choose this hotel every time I go to New York. It is very clean and enthusiastic, and it is right beside Times Square.

The advantage of this hotel is its convenient location, being close to both the station and Times Square. Although the room was small, it was fairly practical. On the downside, the soundproofing was extremely poor. Depending on the direction of the room, it can be very noisy — in our case, it was so loud at night that we couldn’t sleep. We could still hear the party music from a nearby bar！？ past 1 a.m., which was really disturbing. Another issue was breakfast. Other guests had also mentioned this before. Even though we booked a plan that clearly included breakfast, the front desk initially told us it wasn’t included. Only after reconfirming did they admit it was. However, their so-called “breakfast” was nothing more than a few simple pre-packaged snacks (as mentioned by other guests), which you had to pick up yourself to take away. On top of that, the staff’s attitude was not very friendly.